Feature Release: Service Catalog Management Module

Dear Customer, Team Asista is thrilled to announce that we have released the Service Catalog Management (SCM) module via the Asista portal. This new SCM module makes it simple to organize and categorize items into Catalogs and Categories. Let us quickly take you through how it looks and functions. You would have noticed a new …

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Pre-Release: Terminology Updates & New Service Catalog Management Feature

Dear Customer, Greetings from Team Asista! We are excited to inform you about some changes to existing Asista terminology as well as a new feature soon to be released on the Asista portal. What Is It All About? The introduction of new module and features requires that certain terminologies used within the Asista portal are …

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Feature Update: SLA Tags On The Asista’s Android And iOS Apps

Dear Customer, Team Asista is happy to let you know that we’ve simplified the way SLA statuses are displayed on the Android and iOS mobile apps. Here’s what we’ve included with the new updates. More user-friendly Response and Resolution time formats. Help texts for SLAs, Response and Resolution time updates. Do you love what you …

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Feature Release: Three New Features Added To The Asista Portal

Dear Customer, Greetings from Team Asista! It’s been a while since our last update and we’re really excited to let you know of three new features that we’ve added to the Asista portal. Scheduled Reports A new report scheduling feature has been added to the Reports section of the Asista portal. You can schedule reports …

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Feature Release: Customer Satisfaction Surveys

Dear Customer, Hello from Team Asista! We’re thrilled to let you know that we’ve released yet another feature that we are sure will bring a smile to your customers’ faces. Prepare to captivate your customers and enhance service levels with enhanced Customer Satisfaction Surveys, controllable within each ticket. Prior to the launch of this new …

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