Dear Customer,

Greetings from Team Asista!

As part of our continued initiatives for service enhancement, Asista is pleased to announce the launch of our much-awaited, fresh and fully revamped Agent Interface (UI).

Our New Agent UI makes life simpler for agents, supervisors with easier navigation and improved User Experience (UX) and filters.

If you’ve been a part of team Asista for a while, you will love the fresh feel of Agent UI.

In a nutshell, here’s what’s new with our upcoming Agent UI:

  • Easy-to-Navigate different parts of screens.
  • Quick on-the fly change for Ticket State and Priority .
  • Quick Edit option in the ticket list for each ticket.
  • Better Filter and Sorting.
  • Ticket list enriched with more useful information like Agents working on the ticket.
  • Enhanced Ticket detail screen with additional information tabs for Ticket, Customer and Asset.
  • Improved Advanced Search.
  • Improved Reports screen.

Asista is geared towards enhancing user experience and simplifying interface, while continuing to give you access to unmatched, powerful features.

We are listening for your feedback https://support.asista.com

Stay tuned to get started!

Team

Asista