If IT efficiency and cost-effectiveness are your goals, do not skip this article.

ServiceNow is renowned for its extensive capabilities in ITSM. However, its complexity and cost might not be suitable for every business.

If you find ServiceNow overwhelming or expensive, you are likely looking for ServiceNow alternative.

With so many options available, how can you be sure which one fits your business best?

What if I told you that you can skip the exhaustive research and just read this one article to find everything you need to know?

I’ve done the hard work for you, and in this blog, we’ll explore:

  • Why you might need to consider ServiceNow alternatives.
  • The top 10 ServiceNow alternatives you can use instead.
  • The unique features and benefits of each alternative.

By the end of this blog, you’ll have a clear understanding of which ServiceNow alternative is the best fit for your business. 

So grab a coffee, sit back, and let’s begin!

ServiceNow Overview: What Does It Offer?

ServiceNow is a IT Service Management (ITSM) tool. It helps streamline IT operations and improve productivity.

ServiceNow’s core strength lies in its unified platform for enterprise automation. It’s designed to streamline IT services and tools.

The platform offers a range of applications, from incident management to knowledge sharing. 

One key benefit of ServiceNow is its comprehensive feature set. It consolidates all service instances on a single system.

Key Features:

  • Incident Management: Restore services faster with intelligent routing and collaboration.
  • Change Management: Automate approvals and maintain control while accelerating change implementation.
  • Virtual Agent: Resolve issues quickly with an intelligent chatbot.
  • Predictive Intelligence: Accelerate work with built-in machine learning.

ServiceNow’s Configuration Management Database (CMDB) tracks dependencies. This maintains service continuity effectively.

ServiceNow also offers Knowledge Management. It improves business efficiency through easy knowledge sharing and collaboration.

Benefits of Using ServiceNow for ITSM:

  • Consolidation: Removes complexity by uniting IT services and tools.
  • Automation: Automate essential processes from a single platform.
  • Scalability: Scale with your needs through various packages.
  • Employee Experience: Provide amazing experiences across departments

ServiceNow offers a single, unified platform for enterprise automation. It simplifies the management of IT services and tools.

While ServiceNow is a popular choice in the ITSM space. It’s wise to explore all your options before making a decision. Several strong ServiceNow competitors offer similar features and functionalities, and some might be a better fit for your company’s size, budget, and specific needs.

ServiceNow Pricing

ServiceNow doesn’t have a one-size-fits-all price tag. They create custom plans based on your company’s needs. 

This sounds fancy, but it also means you won’t find a clear price list online. 

Here’s an estimate: 

Their plans typically start around $100 per user, per month. That adds up quickly if you have a large team! 

On top of that, there’s a setup cost that can vary depending on how complex your needs are. 

And lastly, the total price can also be influenced by your industry. So, while $100 per user might be the starting point, the final cost could be much higher depending on your specific situation.

The Need for Alternatives: Why Look Beyond ServiceNow?

When evaluating ITSM tools, many consider ServiceNow too complex. However, users have voiced significant concerns that highlight the need for ServiceNow alternatives.

👉  High Costs and Complex Pricing Models

ServiceNow review on G2
  • ServiceNow can be expensive, especially for small to mid-sized businesses.
  • High initial costs and ongoing maintenance fees are common complaints.

👉  Steep Learning Curve and Complexity

ServiceNow review on G2
  • Users often mention the complexity of ServiceNow’s interface.
  • A higher learning curve can lead to inefficiencies and frustration.
  • Even experienced IT professionals find it challenging to navigate.

👉  Customization Challenges

ServiceNow review on G2
  • Customization often hinders productivity with ServiceNow.
  • While it’s highly customizable, this can lead to a cluttered system.

👉  User Friendliness

ServiceNow review on G2
  • Non-IT users often struggle with ServiceNow’s complicated features.
  • Sending attachments and communicating with end users can be confusing.

👉  Performance Issues

Look what Preet S. has to say in her ServiceNow Review:

ServiceNow review on its performance
ServiceNow review on G2
  • Slow loading times and poor performance are frequent complaints.
  • The system can be sluggish often, impacting efficiency.
  • This is particularly problematic for larger organizations.

Top ServiceNow Alternatives for 2024

ServiceNow Alternative #1 – Asista

Asista - Best ServiceNow Alternative

Asista digitizes your processes, automates operations, and elevates autonomy with AI-driven solutions. 

Key Features

Digitization, Automation, Autonomization: Asista offers a three-pronged approach, taking your ITSM from manual processes to AI-driven workflows.

Streamlined Ticketing & Self-Service: Resolve customer requests faster with intelligent ticketing and AI chatbots. Customers can utilize their preferred channels and access self-service options.

Enhanced Agent Productivity: Automate repetitive tasks and free up Ai agents to focus on complex issues.

Improved Customer Satisfaction: Faster resolutions, seamless experiences, and AI-powered self-service lead to happier customers.

ServiceNow Vs Asista

Asista offers unmatched flexibility and a user-friendly interface, making it easier to navigate than ServiceNow.

Here’s a table comparing Asista and ServiceNow:

AspectAsistaServiceNow
Ease of UseUser-friendly interface, easy for teams to get startedMore complex, steeper learning curve
PricingCompetitive pricing plans, potentially more affordableGenerally higher pricing
Key DifferentiatorAI-driven automation, three-stage process optimizationComprehensive ITSM solutions, extensive features
FlexibilityUnmatched flexibility, adaptable to various business needsLess flexible, more rigid in customization

Cons

  • Scalability: While Asista caters to various needs, it’s crucial to evaluate its scalability for very large enterprises with complex IT environments.
  • Customization: The extent to which Asista can be customized to highly specific workflows might be limited compared to ServiceNow.

Ideal Use Cases for Asista

  • Businesses seeking a user-friendly and cost-effective ITSM solution.
  • Companies looking to leverage AI for automated workflows and improved agent productivity.
  • Organizations aiming to enhance customer experience with self-service options and chatbots.
We’ve seen a remarkable improvement in CSAT levels due to better responsiveness by the IT support team,”  
~ Raj Keshri, Assistant Manager at Aditya Birla Group.
Read: How Aditya Birla Group optimized their employee & IT support processes across their Domestic Textiles (DT) companies using ASISTA

Asista goes beyond basic ITSM, offering features like mobile apps, advanced asset management, and a strong focus on AI automation.

ServiceNow Alternative #2 – BMC Helix (former Remedy)

BMC Helix - Best ServiceNow Alternative

BMC Helix ITSM, formerly known as Remedy, is a feature-rich ITSM solution. It’s a decent choice for organizations looking for a platform with a wide range of features that can be scaled to accommodate their needs as their business grows.

Key Features & Benefits:

  • Automation & AI-powered Insights: Automate repetitive tasks and gain valuable insights from your ITSM data with built-in AI functionalities.
  • Extensive Incident Management: Resolve incidents faster with intelligent routing, problem identification, and best practice recommendations.
  • Seamless Integrations: Integrate with various tools including ServiceNow, Jira, and leading DevOps solutions for a unified workflow.
  • Improved User Experience: Modern, persona-based UI enhances user experience for both agents and customers.

ServiceNow Vs BMC Helix ITSM 

Here’s a table comparing BMC Helix and ServiceNow:

AspectBMC HelixServiceNow
Customization OptionsExtensive customization optionsLimited compared to BMC Helix
ScalabilityDesigned for scalable deployment, suitable for all sizesAlso scalable, widely used by large enterprises
PricingCan be a considerationGenerally more expensive, particularly for large deployments

Cons

  • Pricing: Can be expensive compared to some competitors, especially for smaller businesses.
  • Connectivity Issues: Some users report occasional connectivity problems.

Ideal Use Cases for BMC Helix ITSM

  • Large enterprises with complex IT needs.
  • Organizations seeking extensive customization options for their ITSM processes.
  • Companies looking for a scalable solution to support future growth.

ServiceNow Alternative #3: Zendesk for Service

Zendesk for Service

Zendesk is a powerful competitor among ServiceNow alternatives, particularly for smaller businesses.

Key Features

  • Focus on Customer Service: Zendesk is built for streamlining customer interactions and support processes.
  • Easy to Use: Designed with a user-friendly interface, making it easier for teams to learn and adopt.
  • Scalable Solutions: Offers plans that cater to growing businesses, with features that can adapt to your needs.
  • Ticketing System: Manage and track customer inquiries efficiently.
  • Multi-Channel Communication: Support customers across various channels like email, chat, and social media.
  • Self-Service Options: Empower customers to find solutions through a knowledge base or community forums.
  • AI-powered Automation: Automate repetitive tasks and improve agent efficiency with AI features (available in higher plans).

ServiceNow Vs Zendesk Service

Here’s a table comparing Zendesk Service and ServiceNow:

AspectServiceNowZendesk Service
Better Suited ForLarger enterprises needing comprehensive ITSM solutionsSmaller businesses and teams seeking a user-friendly and cost-effective solution with a focus on customer service
PricingHigher cost, suitable for larger budgetsGenerally more affordable, especially for entry-level plans
CustomizationExtensive customization optionsOffers some customization options, but not as extensive as ServiceNow

Cons

  • Limited Reporting: While Zendesk offers reporting features, they may not be as robust as those in ServiceNow, particularly for complex needs.
  • Limited Customization: Zendesk offers some customization options, but extensive customization may require additional development work.
  • Scalability Limitations: For very large enterprises with extremely complex needs, Zendesk might not be as scalable as ServiceNow.
  • Higher Pricing for Advanced Features: Features like AI-powered automation are typically included in higher tiers, which can increase costs.

Ideal Use Cases for Zendesk

  • Companies looking for a user-friendly and affordable customer service solution.
  • Small and medium-sized businesses with growing support needs.
  • Teams that want to improve communication and collaboration across departments.

ServiceNow Alternative #4: SAP Service Cloud

SAP Service Cloud

SAP is a powerful alternative to ServiceNow, particularly for large enterprises. Let’s see how it stacks up:

Key Features

  • Enterprise-grade Scalability: Built to handle complex needs of large organizations with massive data volumes.
  • AI-powered Automation: Leverage cutting-edge AI for intelligent automation and streamline workflows.
  • Comprehensive Solutions: Offers a wide range of solutions beyond just service management, like CRM, ERP, and Supply Chain Management.
  • Omnichannel Support: Provide seamless customer service across various channels like phone, email, social media, and web chat.
  • Deep Industry Expertise: Industry-specific solutions cater to unique requirements of your business sector.

ServiceNow Vs SAP

Here’s a table comparing ServiceNow and SAP:

CriteriaServiceNowSAP
Better suited forLarge enterprises with complex needs and significant budgets.Large enterprises with complex needs and significant budgets.
PricingGenerally more affordable for smaller deployments.Generally more expensive than ServiceNow, especially for smaller deployments.
User ExperienceUser-friendly interface with a moderate learning curve.Can have a steeper learning curve compared to ServiceNow.

Cons

  • Complexity: SAP can be quite complex to set up and manage, requiring significant IT resources.
  • Cost: The initial investment and ongoing licensing fees can be substantial, making it less suitable for budget-conscious businesses.
  • Steeper Learning Curve: The feature-rich interface may require more extensive training for end-users compared to simpler solutions.
  • Limited Customization for Service Management: While SAP offers extensive customization across its suite, customization options specifically for service management functionalities might be more limited.

Ideal Use Case for SAP

  • Large organizations with intricate service management requirements.
  • Companies seeking a comprehensive enterprise application suite with integrated service management.
  • Businesses looking for industry-specific solutions to optimize operations.
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ServiceNow Alternative #5: Salesforce Service Cloud

SalesForce Service Cloud

Salesforce Service Cloud offers a powerful suite of features designed to elevate your customer service experience. Let’s dive in and see how it compares.

Key Features 

  • Agent Productivity Powerhouse: Equip agents with a unified workspace for managing cases, incidents, and field service requests.
  • Omnichannel Support: Deliver seamless customer service across various channels (email, phone, chat, social media, web portal).
  • AI-Powered for Efficiency: Leverage intelligent automation and recommendations to resolve cases faster and personalize interactions.
  • Unified CRM Advantage: Salesforce integrates seamlessly with your existing CRM data, providing a complete customer view.

ServiceNow Vs Salesforce Service Cloud

Here’s a table comparing ServiceNow and Salesforce Service Cloud:

AspectServiceNowSalesforce Service Cloud
Ideal forEnterprises requiring extensive IT service managementGrowing businesses and enterprises seeking a comprehensive service solution with CRM integration
CostGenerally expensive, suitable for large-scale deploymentsGenerally more expensive than ServiceNow, especially for smaller deployments
Learning CurveModerate learning curveA steeper learning curve compared to ServiceNow, but extensive resources are available

Cons

  • Pricing: Salesforce Service Cloud can be expensive, particularly for smaller businesses with limited budgets. The cost scales with features and users, so it’s crucial to carefully assess your needs before committing.
  • Complexity: Salesforce is a powerful platform, but its extensive features can lead to a steeper learning curve for agents and administrators. Customization might require additional development resources.
  • Reporting: While Salesforce offers decent reporting capabilities, some users find it complex to create and manage reports without assistance.
  • Customer Reviews: While Salesforce has many satisfied customers, some reviews mention issues with slow performance, bugs, and limitations in handling complex workflows.

Ideal Use Cases for using Salesforce Service Cloud

  • Businesses seeking a unified platform for service, sales, and marketing (if already using Salesforce).
  • Companies looking to leverage AI for faster case resolution and personalized service.
  • Organizations that require omnichannel customer support across various touchpoints.

ServiceNow Alternative #6: Ivanti Neurons

Ivanti Neurons

Ivanti Neurons offers a powerful hyper automation platform designed to streamline IT processes across your organization, from the cloud to the edge.

Key Features

  • Proactive Problem Solving: Identify and fix IT issues automatically before they disrupt your users. Leverage machine learning to anticipate and prevent problems.
  • Unified Platform: Manage all aspects of IT service from a single, centralized platform.
  • Self-Healing Endpoints: Empower devices to self-heal and self-secure, reducing IT workload and downtime.
  • Improved User Experience: Deliver a personalized self-service experience for users, allowing them to resolve issues independently.

ServiceNow Vs Ivanti Neurons

Here’s a comparison table for ServiceNow and Ivanti Neurons:

AspectServiceNowIvanti Neurons
Ideal ForLarge enterprises with complex IT needsBusinesses of all sizes; cost-effective for smaller deployments
PricingHigh, especially for full deploymentsGenerally more affordable, especially for smaller deployments
User ExperiencePowerful but can be complex to use; suitable for technical usersEasier to use and navigate; particularly user-friendly for non-technical users

Ivanti Neurons is a versatile and cost-effective alternative to ServiceNow, catering to businesses that seek a more user-friendly and affordable ITSM solution.

Cons

  • Learning Curve: While Ivanti Neurons is considered user-friendly, there can still be a learning curve for new users, especially for complex configurations.
  • Limited Out-of-the-Box Integrations: Ivanti Neurons may require more customization to integrate with existing tools compared to ServiceNow.

Ideal Use Cases for Using Ivanti Neurons

  • Businesses seeking a comprehensive and affordable ServiceNow alternative.
  • Organizations looking to automate IT processes and improve efficiency.
  • Companies that prioritize a user-centric approach to IT service management.

ServiceNow Alternative #7: Jira Service Management

JIRA Service Management

Jira Service Management offers a powerful, user-friendly ITSM solution designed to streamline IT processes across your organization.

Key Features

  • Free Forever Plan: Get started with a free plan for up to 3 agents, perfect for small teams or trying out the features.
  • Easy to Use: JSM boasts a user-friendly interface that simplifies service request management, incident tracking, and problem resolution for everyone on your team.
  • Automated Workflows: Eliminate repetitive tasks and free up your team’s time with no-code forms and automated workflows.
  • Break Down Silos: Improve collaboration between IT, development, and business teams with seamless project tracking across your entire organization.
  • Streamlined Service Delivery: Deliver consistent and high-quality service experiences through a centralized platform.

ServiceNow Vs Jira Service Management

Here’s a table comparing ServiceNow and Jira Service Management:

AspectServiceNowJira Service Management
Support for Smaller BusinessesBetter suited for larger enterprises with complex needsIdeal for small to medium-sized businesses; collaborative platform suits teams looking for simplicity.
PricingGenerally higher cost, enterprise pricing modelFree plan for up to three agents; paid plans scale affordably.
User ExperienceComprehensive but can be complex to navigateUser-friendly interface improves team productivity; steep learning curve for new users.
Limited Features Compared to ServiceNowExtensive features for complex IT service management needsMay lack some advanced features needed for very complex IT service management.

Cons

  • Poor Customer Support: High user volume sometimes leads to delayed responses and inadequate support. This can be frustrating for urgent issues.
  • Limited Customization: Some users find the customization options for reports and self-service portals limited. This can hinder specific business needs.
  • Integration Challenges: While it integrates well with Atlassian products, integrating with non-Atlassian tools can be cumbersome.
  • Performance Issues: High frequency of users can lead to performance lags and slow response times.

Ideal Use Cases for Using Jira Service Management

  • IT Support: Efficiently manage and resolve IT support tickets.
  • IT Operations: Streamline operations with automated workflows.
  • Business Teams: Enhance collaboration and visibility across departments.
  • Small Businesses: Utilize a cost-effective, scalable ITSM solution.

By understanding both the strengths and weaknesses of JSM, you can make an informed decision about whether it’s the right ITSM solution for your business needs.

ServiceNow Alternative #8: Freshservice

Freshservice Website

Freshservice offers a user-friendly, AI-powered IT management solution. It elevates ITSM with enterprise-grade features and rapid deployment.

Key Features

  • Agent Productivity: Triage incoming tickets and provide ML-powered suggestions for faster resolutions.
  • Employee Empowerment: Consumer-grade experience via MS Teams, Slack, or Freshservice chatbot.
  • Platform Integration: Custom integrations, automated workflows, and smart analytics via the Freshworks platform.
  • Service Continuity: Unified platform for better visibility and efficiency across teams.
  • Digital Transformation: Automate repetitive tasks with AI-powered chatbots and intelligent workflows.
  • Rapid Deployment: No-code platform with expert onboarding, migration services, and 24×7 support.
  • Service Delivery Enhancement: Bridge silos, improve resolution times, and reduce costs on a single platform.

ServiceNow Vs Freshservice

Here’s a table comparing ServiceNow and Freshservice

AspectServiceNowFreshservice
Target AudienceLarge enterprises with complex IT needsSmall to mid-sized businesses
Key FeaturesAdvanced ITSM capabilities, robust automation, custom workflowsIncident management, asset management, service catalog
PricingHigher cost, suitable for large budgetsMore affordable, budget-friendly for smaller businesses
Ease of UseSteep learning curve, requires extensive trainingUser-friendly interface, easy to navigate
CustomizationHighly customizable, supports complex configurationsCustomizable, but advanced configurations may require expertise
IntegrationExtensive integration options with various toolsGood integration options, though not as extensive as ServiceNow
Customer SupportComprehensive support, including dedicated account managersExcellent customer support with responsive service
LimitationsHigh cost, complex setupLimited features for highly complex IT environments, learning curve for advanced configurations

Cons of Freshservice

  • Users find the lack of advanced customization options limiting.
  • Certain integrations may be fragile, needing improvement.
  • Customer support can be slow for smaller customers.

Ideal Use Cases for Using Freshservice

  • Small to mid-sized businesses needing an easy-to-use ITSM solution.
  • Organizations looking to improve agent productivity and service delivery.
  • Companies seeking a platform with strong AI and automation capabilities.
  • Teams that value quick deployment and seamless user experience.

Freshservice can be a powerful ITSM solution, particularly for growing businesses and those seeking a user-friendly and affordable alternative to ServiceNow. 

ServiceNow Alternative #9: SysAid

SysAid Website

The platform is user-friendly, with a simple setup process and powerful remote access capabilities. SysAid provides comprehensive insights into team performance, helping you make informed decisions.

Key Features:

  • Generative AI: Automate tasks, personalize support, and streamline workflows with SysAid’s built-in AI capabilities.
  • Easy to Use: A user-friendly interface simplifies service request management, incident tracking, and problem resolution for everyone on your team.
  • Self-Service Portal: Empower users to find answers and resolve issues independently through a self-service portal.
  • Ticketing System: Manage all your requests (service, incidents, problems) in one place with features like auto-assignment and SLA tracking.
  • Asset Management: Track and manage IT assets (hardware, software) with auto-discovery, detailed tracking, and license management.
  • Service Catalog: Define IT services, automate provisioning, and empower users with self-service options.
  • Reporting and Analytics: Gain valuable insights with pre-built dashboards, customizable reports, and data-driven decision-making.

ServiceNow Vs SysAid

Here’s a table comparing ServiceNow and SysAid:

AspectServiceNowSysAid
Support for Smaller BusinessesServiceNow can be complex and expensive for smaller teams.SysAid is ideal for smaller businesses with its cost-effective plans and user-friendly approach.
PricingServiceNow tends to be more expensive.SysAid offers tiered pricing plans to fit your business needs, making it a more affordable option.
User ExperienceServiceNow can have a steeper learning curve for complex configurations.SysAid boasts a user-friendly interface with a focus on ease of use.

Cons

  • Limited Features Compared to ServiceNow: For highly complex IT environments with very specific needs, ServiceNow might offer a broader range of features.
  • Learning Curve for Complex Configurations: While user-friendly, SysAid’s advanced functionalities might require some technical expertise to set up and manage effectively.

Ideal Use Cases for Using SysAid

  • Growing Businesses: Streamline IT service management as your company scales without the complexity of ServiceNow.
  • Limited IT Staff: The user-friendly interface makes SysAid ideal for teams with limited IT support staff.
  • Focus on User Experience: Empower users to help themselves with the self-service portal and AI-powered chat functionalities.

With its user-friendly interface, AI-powered features, and cost-effective plans, SysAid can be a decent alternative to ServiceNow for growing businesses and those seeking a streamlined ITSM solution.

ServiceNow Alternative #10: ManageEngine

ManageEngine Website

ManageEngine offers a powerful and user-friendly alternative for businesses of all sizes. Let’s see how it can streamline your IT service management (ITSM)

Key Features

  • Effortless Service Management: ManageEngine simplifies tasks like service request management, incident tracking, and problem resolution for your entire team.
  • Empower Your Users: A self-service portal allows users to find answers and resolve issues independently, reducing strain on your IT support staff.
  • Ticketing Made Easy: Manage all your requests (service requests, incidents, problems) in one central location with features like auto-assignment and SLA tracking.
  • Keep Track of Your Assets: Track and manage your IT assets (hardware, software) with features like auto-discovery, detailed tracking, and license management.
  • Streamlined Service Delivery: Define IT services, automate provisioning, and empower users to help themselves through a user-friendly self-service catalog.
  • Gain Valuable Insights: Get actionable data with pre-built dashboards, customizable reports, and data-driven decision-making.

ServiceNow Vs ManageEngine

Here’s a table comparing ServiceNow and ManageEngine:

AspectServiceNowManageEngine
Ideal for Smaller BusinessesNot ideal due to complexityIdeal with cost-effective plans and user-friendly approach
Budget-FriendlyHigher cost, not tiered pricingOffers tiered pricing plans to fit specific needs
Focus on User ExperienceComplex interfacePrioritizes ease of use with a user-friendly interface

Cons

  • Limited Features Compared to ServiceNow: For highly complex IT environments with very specific needs, ServiceNow might offer a broader range of features.
  • Learning Curve for Complex Configurations: While user-friendly, manageEngine advanced functionalities might require some technical expertise to set up and manage effectively.

Ideal Use Cases for Using ManageEngine

  • Growing Businesses: Streamline your ITSM as your company scales without the complexities of ServiceNow.
  • Limited IT Staff: The user-friendly interface makes SysAid ideal for teams with limited IT support staff.
  • Focus on User Experience: Empower users to help themselves with the self-service portal and AI-powered chat functionalities.

ManageEngine offers a balance of powerful features and affordability, making it a worthy alternative for businesses seeking ITSM solutions.

ComparisonIdeal for Smaller BusinessesBudget-FriendlyFocus on User ExperienceKey Features and BenefitsUse CasesCustomer Feedback
AssistaHighly recommended for growing businessesCost-effective, tiered pricingUser-centric, easy to navigateWorkflow automation, customer-centric serviceIdeal for growing businesses and SMBsHighly rated for ease of use and affordability
SalesforceSuitable but expensiveExpensiveSophisticated but complexCRM integration, robust analyticsSuited for large enterprisesPositive but mentions of high cost
ZendeskBetter for customer supportAffordable for small to mid-sized businessesEasy to useExcellent customer support toolsBest for customer service teamsExcellent feedback on customer service tools
SAPBest for enterprisesExpensiveComprehensive but complexEnterprise resource planningSuitable for large, resource-heavy businessesPraised for enterprise-level capabilities
Ivanti NeuronsGood for AI-driven automationCompetitive pricingUser-friendly, intuitiveAI-driven operationsGreat for businesses focusing on AI and automationPositive reviews on AI capabilities
BMC HelixIdeal for large-scale operationsExpensiveAdvanced but complexAutomation, large-scale capabilitiesBest for extensive IT operationsPositive but notes on complexity
Jira Service ManagementFlexible for various business sizesAffordableHighly intuitiveDevOps integrationVersatile for various IT management needsHigh satisfaction with user interface
FreshserviceGreat for SMBsCost-effectiveSimplified interfaceEfficient incident managementSuitable for small to mid-sized businessesHighly appreciated for simplicity and cost
SysAidSuitable with user-friendly toolsBudget-friendlyPrioritizes ease of useIT asset management, incident managementBest for SMBs looking for comprehensive ITSMPositive reviews for ease of use and cost
ManageEngineIdeal with cost-effective plansOffers tiered pricingUser-friendly interfaceIT management, automationIdeal for growing businesses and mid-sized firmsPositive for cost-effectiveness and usability
ServiceNowNot ideal due to complexityHigher cost, not tiered pricingComplex interfaceExtensive ITSM capabilitiesBest for large enterprisesHighly functional but costly

Conclusion: Which ServiceNow Alternative to Choose?

We’ve explored several powerful tools in this blog.

Finding the right one for your company depends on understanding your team’s needs and IT processes.

Ask yourself these questions:

👉 Is the tool easy to use and can it grow with your business?

👉 Will it work well with the software you already have?

👉 Can you try it for free before buying?

👉 Is there good help available if you need it?

Book a free call with Asista’s friendly ITSM experts to assist you through this.

While we covered several options, Assista stands out for its affordability, user-friendly interface, and comprehensive features.

It’s easy to use, grows with your company, and works well with other tools.

Don’t just take my word for it. 

Try Asista for free now and see the difference yourself!

Thanks for reading