This blog is for you…

If you’re tired of inefficient customer service processes draining your resources.

Or if you want to boost your company’s operational efficiency and customer satisfaction.

I know how challenging it is to manage IT systems while trying to improve customer experiences.

It’s overwhelming!

Imagine handling thousands of customer queries manually, with long wait times and frustrated customers.


  • You’ll waste countless hours that could be spent on strategic initiatives.
  • You’ll face mounting customer complaints and declining satisfaction scores.
  • You’ll struggle with rising operational costs and inefficient resource allocation.
  • And finally, you’ll lose your competitive edge in the market.

If you want to learn how to overcome these challenges, then this blog is for you because:

🌟 We’ll explore what conversational AI platforms are and how they work.

🌟 Next, we’ll discover the key features to look for in the best platforms.

🌟 After that, we’ll dive into the top 10 conversational AI platforms for large enterprises.

🌟 Finally, I’ll guide you on how to evaluate and measure the success of your AI implementation.

I’ve done the hard work, researched extensively, and analyzed these platforms for you.

So, grab a coffee and let’s dive in!

What Is a Conversational AI Platform?

Conversational AI platforms are technologies that enable machines to interact with humans through natural language. These platforms use AI to understand and respond to text and voice inputs.

A conversational AI platform can simulate human-like conversations. It uses advanced algorithms to process and understand language.

Key Features of Conversational AI:

  • Natural Language Processing (NLP): Helps the AI understand and interpret human language.
  • Machine Learning: Enables the AI to learn from interactions and improve over time.
  • Integration Capabilities: Easily connects with existing business tools and systems.

Understanding the basics is crucial, but it’s equally important to know how conversational AI functions in practice.

How Does Conversational AI Work?

Implementing conversational AI in your business can significantly enhance customer satisfaction. It ensures customers receive prompt and accurate responses.

As an IT manager, you might deal with high operational costs and inefficient workflows. Conversational AI platforms can address these challenges effectively.

They also improve customer service efficiency. Instead of waiting for human agents, customers get immediate assistance.

Conversational AI handles routine inquiries, freeing up your team for complex tasks.

They handle high volumes of interactions without compromising on quality.

You can integrate a conversational AI platform with your existing systems. This ensures seamless operations and better data management.

Benefits of Conversational AI for Enterprises:

  • Cost Reduction: Automates tasks, reducing the need for extensive human resources.
  • Enhanced Customer Experience: Provides quick and accurate responses, boosting customer satisfaction.
  • Scalability: Easily handles increasing volumes of interactions as your business grows.

Think about the time saved by automating repetitive inquiries. Your team can focus on more strategic initiatives.

Conversational AI is not just about customer service. It can be used in various departments, including sales, marketing, and support.

Here’s a case study of how Aditya Birla Group incorporated conversational AI:

In conclusion, conversational AI platforms enhance operational efficiency, reduce costs, and improve customer satisfaction.

With a clear grasp of how conversational AI operates, let’s explore the key features you should prioritize when choosing a platform.

What Features Should You Look for in the Best Conversational AI Platform?

When choosing a conversational AI platform, you want to ensure it meets your specific needs. Here are key features to look for:

AI Capabilities

The best conversational AI platforms use advanced AI to understand and respond accurately. They should handle complex queries seamlessly. Your enterprise requires an AI that evolves, learning from interactions to improve over time. This adaptability ensures your AI remains relevant and effective.

Easy Setup and User-Friendly Interface

A conversational AI platform must be easy to set up. Complicated setups can waste time and resources. You need a user-friendly interface. This simplifies training and allows quick onboarding for your team. Even non-technical staff should navigate it with ease.

Integration with Existing Systems

Seamless integration with your current systems is crucial. A good conversational AI for enterprises should work with your existing tools. This ensures smooth workflows and prevents disruptions. Integration capabilities save time and reduce operational headaches.

Scalability and Flexibility

Your business will grow, and your AI needs to grow with it. The platform should scale effortlessly. It must handle increased interactions without losing efficiency. Flexibility allows customization to suit specific business needs, adapting as requirements change.

Multi-Language Support

In a global market, supporting multiple languages is essential. The best platforms offer multi-language capabilities, catering to diverse customer bases. This feature ensures you reach and support customers in their preferred language, enhancing their experience.

Choosing the right conversational AI platform is crucial for your enterprise’s success. Each feature discussed here is vital. They ensure your AI platform is efficient, scalable, and user-friendly. This directly impacts customer satisfaction and operational efficiency. 

What are your priorities in a conversational AI platform? How do these features align with your business needs? 

Let’s find out.

Top 10 Conversational AI Solutions for Large Enterprises: Which One is Right for You?

Conversational AI Platform #1: Asista

Asista Webpage

Asista stands out as a top conversational AI platform. It automates business processes and enhances user experiences seamlessly.

Key Features of Asista’s Conversational AI Platform

1. Conversational Marketing

  • Interact with potential customers through their preferred communication channels.
  • Use chatbots to promote, capture leads, and enhance customer retention.
  • Optimize ROI with conversational ads and campaign management.

2. Conversational Commerce

  • Target customers at the right moment to boost sales.
  • Utilize digital catalogs and personalized suggestions.
  • Re-engage customers who have abandoned shopping carts.

3. Conversational Support

  • Provide 24/7 support in multiple languages.
  • Resolve 80% of inquiries through automation.
  • Efficiently manage ticket loads with scalable self-service.

5. Conversational Chatbots

  • Advanced NLP technology for intuitive interactions.
  • Integrate with your knowledge base for quick access to information.
  • Multi-channel support, contextual understanding, and live agent handoff.

6. Chatbot Analytics

  • Gain insights into chatbot performance and user behavior.
  • Measure user satisfaction and track conversion rates.
  • Customize dashboards to visualize analytics data.

Pros of Using Asista

  • Comprehensive automation and AI capabilities.
  • User-friendly interface with powerful tools.
  • Trusted by major enterprises like Kalyan Jewellers and Fuji Electric.

Cons of Using Asista

  • May require customization for specific needs.
  • Advanced features might need some training.

Who Should Use Asista?

If you’re an enterprise looking to automate processes and enhance customer interactions. Its features and seamless integration make it ideal for businesses aiming to improve efficiency and customer satisfaction.

Asista Conversational AI platform integrates seamlessly with your CRM, automating repetitive tasks and providing 24/7 customer support. This frees up your team to focus on higher-value activities while ensuring customer satisfaction.

Conversational AI Platform #2: Dialpad 

Dialpad webpage

Dialpad is a comprehensive conversational AI platform designed to streamline business communications. It brings together voice, video, and messaging in one AI-powered app. With Dialpad, teams can call, message, and meet seamlessly, making it an excellent choice for enterprises.

Key Features of Dialpad’s Conversational AI Platform

  • Unified Communications: Call, message, and meet from a single app.
  • AI Recaps: Focus on meetings without taking notes. AI generates summaries.
  • Integrations: Connects with Salesforce, Zendesk, Google Workspace, and more.
  • Real-Time Analytics: Managers get insights into call volume and usage.
  • Enterprise-Level Security: Ensures data protection and secure conversations.

Pros of Using Dialpad

  • Streamlined Communication: Consolidates multiple communication channels.
  • Increased Productivity: AI recaps save time on note-taking.
  • Global Connectivity: Reliable platform with 100% uptime SLA.
  • Versatile Integration: Works with popular business tools.

Cons of Using Dialpad

  • Setup Issues: Users report difficulties during initial setup.
  • Customer Support: Some users find the support unresponsive.
  • Cost Transparency: Additional fees can make it more expensive than advertised.

Who Should Use Dialpad?

If you need a conversational AI platform that integrates well with existing tools, Dialpad is a strong contender. It’s particularly useful for large enterprises needing strong communication solutions.

Conversational AI Platform #3: conversation platform offers a no-code virtual agent platform. This platform streamlines support, boosts revenue, and improves customer satisfaction. It’s built to transform customer service and internal support.

Key Features of

  • No-Code Conversation Builder: No coding or developers required. Create advanced conversation flows within minutes.
  • Omnichannel Experience: Provide support on your website, IVR, Slack, Zendesk, Messenger, or Microsoft Teams.
  • Unlimited Scalability: Advanced NLU & NLP allow the platform to answer thousands of topics with over 90% resolution rates.
  • Intuitive AI Training: Easy-to-use training editor lets you update your virtual agent without needing consultants or developers.

Pros of Using

  • Instant Results: Quickly set up and resolve customer inquiries.
  • Self-Learning AI: Delivers continuous service improvement.
  • User-Friendly: Easy setup with no coding needed.
  • Omnichannel Support: Provides a seamless support experience across various platforms.
  • Scalability: Handles thousands of inquiries with consistent resolution rates.

Cons of

  • Admin Panel Issues: Some users find the admin panel less convenient.
  • Price Increases: Sudden price hikes can cause confusion.
  • Testing Environment: Lacks a dedicated testing environment for complex.

Who Should Use is designed to meet the needs of large organizations. It offers scalability, ease of use, and a focus on ROI.

Conversational AI Platform #4: best conversational AI platform

While the user interface and debugging processes could use improvements, the platform’s benefits make it a strong contender for enterprises seeking a powerful conversational AI solution. 

Key Features of

1. Agent AI Automation: Automates workflows on a single screen. Provides real-time advice and automated interaction summaries for agents.

2. Real-Time Coaching: Analyzes speech patterns. Offers immediate, context-specific guidance to improve agent performance during customer interactions.

3. Task Automation: Automates workflows. Gathers required information from customers and executes tasks within your system of records.

4. Guided Playbooks: Standardizes customer experiences. Guides agents through complex interactions consistently, ensuring brand compliance.

5. Knowledge AI: Makes information across public and private knowledge bases easily searchable and accessible, saving agents time.

6. Sentiment Analysis: Discovers customer emotions. Provides insights to help make better decisions and improve customer satisfaction.

Pros of

  • Comprehensive AI capabilities.
  • Improves agent performance with real-time coaching.
  • Automates repetitive tasks effectively.
  • Enhances customer satisfaction through tailored services.

Cons of

  • Interfaces can be complex for new users.
  • Advanced configurations might be challenging.
  • Requires improvements in documentation.

Who Should Choose

If you’re looking to streamline customer interactions and enhance agent performance, is worth considering.

Conversational AI Platform #5: automates conversations across channels, frees up your team, and boosts customer satisfaction conversational AI platform

Key Features of

  • Dynamic Automation Platform: Automates conversations across various channels.
  • Conversational Service Cloud: Provides real-time multilingual support.
  • Conversational Commerce Cloud: Boosts engagement and maximizes marketing ROI.
  • Conversational EX Cloud: Enhances workforce productivity with AI automation.

Pros of Using

  • Accuracy: High intent accuracy and multilingual support.
  • Rapid Deployment: Fast go-to-market with pre-built templates.
  • User-Friendly Interface: No-code builder for easy deployment.

Pros of Cons of

  • Average Support: Some users report issues with post-onboarding support.
  • Notification Lag: Occasional delays in chat notifications.

Why Should Enterprises Choose

It is particularly suited for large-scale operations.

Despite some major support issues, it remains a decent choice for businesses aiming to streamline their operations and improve customer engagement.

Conversational AI Platform #6: Avaamo

Avaamo Conversational AI platform

Avaamo is a robust conversational AI platform tailored for enterprises. It offers comprehensive features, seamless integrations, and advanced analytics.

Key Features of Avaamo’s

  • Natural Language Understanding (NLU): Understands and processes user queries accurately.
  • Multilingual Support: Engages customers in over 114 languages.
  • Pre-built AI Models: Over 25 vertical AI ML models for various industries.
  • Integration Capabilities: Seamlessly integrates with 150+ enterprise applications.
  • Security & Compliance: Offers military-grade encryption and multi-factor authentication.
  • Omni-channel Presence: Accessible across consumer messaging apps, smart assistants, and enterprise channels.

What Are the Pros of Avaamo?

  • Ease of Integration: Avaamo supports extensive backend integration.
  • Customizable: Highly customizable to meet specific enterprise needs.
  • User-Friendly: Simple to set up and use, even for non-developers.
  • Extensive Tooling: Offers tools for creating any conversational AI use case.
  • Advanced Analytics: Provides detailed insights into user interactions.

What Are the Cons of Avaamo?

  • Initial Training: Initial training results may require improvement efforts.
  • Support and Service: Service and support can be better, sometimes exceeding SLAs.
  • Language Translation: Multilingual capabilities rely on translation from English, which might affect accuracy.

Who Should Choose Avaamo?

Avaamo is suitable for large enterprises needing advanced conversational AI capabilities. It suits industries like finance, insurance, retail and healthcare.

Conversational AI Platform #7: IBM Watson Assistant

It enhances conversational experiences with generative AI. The platform supports both voice and chat assistants. IBM Watson Assistant works just fine for enterprises needing scalable AI solutions.

IBM Watson Assistant

Key Features of IBM Watson Assistant

  • No-Code/Low-Code Interface: Designed for business users.
  • IBM Granite LLMs: Market-leading language models available out-of-the-box.
  • Customizable Models: Use to bring your own LLMs.

Pros of IBM Watson Assistant

  • Ease of Use: User-friendly interface.
  • AI Integration: Seamlessly integrates with existing systems.
  • Understanding: High accuracy in understanding user queries.
  • Chatbot Development: Simplifies the creation of chatbots.
  • Easy Creation: Quick setup and deployment.

Cons of IBM Watson Assistant

  • Limited Language Support: May not support all languages.
  • Learning Curve: Initial setup can be complex.
  • Understanding Issues: Occasionally misinterprets user intent.
  • Expensive: Higher cost compared to some competitors.
  • Complexity: Can be overwhelming for new users.

Who Should Choose IBM Watson X?

Watson Assistant uses generative AI for conversational search. It generates accurate, conversational answers from your company’s content. This makes building FAQ chatbots faster and easier.

Conversational AI Platform #8: Amazon Lex

Amazon lex conversational AI platform

Amazon Lex is ideal for enterprises needing advanced AI capabilities.

With Amazon Lex, you can create seamless voice and text interfaces. These interfaces handle complex interactions efficiently

Key Features of Amazon Lex

Amazon Lex is a robust conversational AI platform for enterprises. It excels in creating seamless voice and text interfaces.

  • Effortless Omni-Channel Experiences: Integrates smoothly with contact center solutions for a seamless customer experience.
  • Rapid Market Entry: Quickly enter the market with an automated chatbot designer and test workbench.
  • Budget-Friendly Conversations: Pay only for what you use with no upfront costs or minimum fees.
  • Advanced Natural Language Models: Understands and responds to user queries effectively with advanced NLP.
  • Seamless Integration: Design, build, test, and deploy interfaces that integrate into various applications.
  • Virtual Contact Center Agents: Enable self-service with virtual agents, speeding up query resolution.
  • Intelligent Routing: Efficiently connect customers to the right human agent.
  • Enterprise Productivity: Respond to FAQs for technical support, HR, and finance.
  • Sales and Marketing Automation: Automate CRM tasks and enhance sales across digital channels.

Pros of Using Amazon Lex

  • NLP Capabilities: Amazon Lex has strong natural language processing abilities.
  • API Integration: It integrates well with other systems via APIs.
  • Artificial Intelligence: AI is advanced and reliable.
  • Bot Customization: You can customize the bots to suit specific needs.
  • Chat Features: The chat features are robust and versatile.

Cons of Using Amazon Lex

  • Chatbot Limitations: There are some limitations in what the chatbot can handle.
  • Chat Functionality Issues: Users sometimes face issues with chat functionality.
  • Expensive: It can be costly, especially for smaller enterprises.
  • Integration Issues: Some users have reported challenges with integrations.
  • Learning Curve: There’s a significant learning curve to fully utilize Amazon Lex.

Who Should Choose Amazon Lex?

Amazon Lex is ideal if you need a conversational AI platform with strong NLP and AI capabilities. It’s suitable for enterprises focused on customer service, productivity, and sales.

However, be aware of its limitations and potential costs. It’s a powerful tool, but it might take time and effort to integrate fully.

Conversational AI Platform #9: Microsoft Bot Framework

Microsoft Bot Framework enables businesses to build intelligent, AI-driven bots that interact naturally with users across various channels.

Microsoft Bot Framework

Key Features of Microsoft Bot Framework?

  • Open & Extensible: Benefits from open-source SDK and tools.
  • AI and Natural Language: Create bots that speak, listen, and understand. Use Azure Cognitive Services for enhanced capabilities.
  • Enterprise-Grade Solutions: Secure, scalable solutions. Integrates smoothly with existing IT ecosystems.
  • Bot Framework Composer: Visual authoring canvas for developers. Design and build conversational experiences easily.

What Are the Pros of Microsoft Bot Framework?

  • Ease of Use: Simple to build, manage, and deploy bots.
  • Integration Capabilities: Connect to popular channels like Slack and Twilio.
  • Security and Control: Maintain control of your data. Ensure compliance with enterprise security standards.
  • Customizable: Extend and customize to fit your brand.
  • Enhanced Customer Engagement: Bots handle FAQs, provide support, and engage customers.

What Are the Cons of Microsoft Bot Framework?

  • Complexity for Non-Developers: Requires SDK knowledge for advanced customization. Not as user-friendly for non-technical users.
  • Customization Limitations: Customization can be time-consuming. Limited options for integrating with other frameworks.

Who Should Choose Microsoft Bot Framework?

Microsoft Bot Framework is ideal for enterprises looking to reduce costs. For developers, it offers comprehensive tools and SDKs that facilitate rapid development and deployment. Additionally, its versatility makes it suitable for various industries and use cases.

Conversational AI Platform #10: Freshworks Customer Service Suite

Freshworks Customer Service Suite

Freshworks Customer Service Suite is a comprehensive, AI-powered conversational platform. It streamlines customer service processes, integrates well with other tools, and is scalable for businesses of all sizes.

Key Features of Freshworks Customer Service Suite

  • Omnichannel Solution: Engage customers via email, text, social media, and other channels effortlessly.
  • Advanced Ticketing: Speed up issue resolution with robust, AI-supported ticketing and automation.
  • Self-Service: Deploy intelligent chatbots across channels to handle customer queries 24/7.
  • Unified Agent Workspace: Combine data, tools, and processes for efficiency.
  • AI and Automation: Freddy AI assists customers, agents, and admins, boosting productivity.

Pros of Using Freshworks Customer Service Suite

  • Efficiency: The platform improves operational efficiency with automation and intelligent insights.
  • Scalability: Easily scales to meet the needs of growing businesses.
  • Integration: Connects seamlessly with popular tools like Shopify, Salesforce, and JIRA.

Cons of Using Freshworks Customer Service Suite

  • Pricing: Costs can add up quickly with additional features and user licenses.
  • Complexity for Small Teams: Some users find it less suited for small businesses due to its extensive features.

Who Should Choose Freshworks?

Freshworks is designed to be enterprise-ready but remains small-business-friendly. It’s quick to launch, easy to use, and customizable.

Here’s a quick comparison table:

PlatformEase of UseIntegrationCost-EffectivenessScalabilityCustomer SupportIdeal For
AsistaHighly user-friendly, minimal training requiredSeamlessly integrates with existing tools and CRMsReduces operational costs significantly, good ROIGrows with your business, scalable solutionsStrong support ensuring smooth operationEnterprises looking to automate processes and enhance customer interactions
DialpadComplex interface, difficult initial setupIntegrates well with popular tools like SalesforceAdditional fees can make it expensiveReliable with 100% uptime SLA, suitable for large enterprisesSome users find support unresponsiveLarge enterprises needing strong communication solutions
Boost.aiNo-code builder, admin panel can be inconvenientSupports various platforms like Slack, ZendeskSudden price hikes can cause confusionHandles thousands of inquiries, consistent resolution ratesSelf-learning AI, but admin panel issuesLarge organizations needing scalability and ease of use
Kore.aiPowerful but challenging for new usersGood integration, needs better documentationPricing not readily availableScales well, complex configurationsReal-time coaching, needs better documentationEnterprises seeking to streamline customer interactions
Yellow.aiUser-friendly, but support issues can affect experienceHigh integration capability, post-onboarding issuesCan be pricey, especially for CX automationSuited for large-scale operations, rapid deploymentReal-time multilingual support, average post-onboarding supportLarge-scale operations aiming to improve engagement
AvaamoSimple setup, may need customizationExtensive integration capabilities, initial setup effortService and support can exceed SLAs, affects cost-effectivenessHighly customizable and scalable for enterprise needsExtensive tooling, advanced analytics, service issuesLarge enterprises needing advanced conversational AI
IBM Watson AssistantUser-friendly interface, complex initial setupIntegrates seamlessly with existing systemsHigher cost compared to some competitorsScalable, initial setup complexitySimplifies chatbot development, initial learning curveEnterprises needing scalable AI solutions
Amazon LexSignificant learning curveIntegrates well via APIs, can face challengesPay-only-for-what-you-use model, can add upSuitable for enterprises with strong NLP and AIExcellent support, chat functionality issuesEnterprises focused on customer service, productivity
Microsoft Bot FrameworkRequires technical expertiseExcellent integration capabilities, SDK knowledge neededCost-effective with extensive customization optionsScalable, requires technical expertiseEnhanced engagement, requires technical expertiseEnterprises looking to reduce costs with versatile bot solutions
Freshworks Customer Service SuiteEasy to use for large enterprises, complex for small teamsSeamlessly integrates with popular tools like ShopifyCosts can add up quickly with additional featuresEasily scales to meet growing business needsStrong AI and automation support, can be complex for small teamsBusinesses of all sizes needing scalable customer service solutions

To find the best fit for your business, you need a systematic approach to evaluation. Here’s how you can evaluate and choose the right platform for your needs.

How to Evaluate the Best Conversational AI Platform for Your Needs?

Evaluating a conversational AI platform can be daunting. Let’s break it down together, focusing on what really matters.

Assessing Your Company’s Specific Requirements

Start by listing your company’s specific needs. What problems are you trying to solve with a conversational AI platform?

  • Are you aiming to reduce operational costs?
  • Is improving customer satisfaction a top priority?
  • Do you need to automate repetitive tasks?

Knowing your goals helps you select the right features. It’s like choosing a tool that fits perfectly. 

Asista’s Workflow Platform can digitize your processes, making them more efficient and error-free.

Consider your industry-specific requirements. Manufacturing, retail, or finance? Each sector has unique needs for conversational AI. Asista’s Automation Platform is designed to handle industry-specific challenges, offering comprehensive solutions.

Considering Integration Capabilities

Integration capabilities are crucial. Ask yourself, “How well does this platform integrate with our existing tools?”

  • Seamless integration ensures smooth workflows.
  • Poor integration can lead to fragmented processes.

Check if the platform supports integration with your CRM, ERP, or other essential systems. Asista’s Integration capabilities ensure it connects seamlessly with your existing systems, enhancing overall productivity.

For enterprises, smooth integration is vital. It ensures all tools work harmoniously, improving overall productivity. Asista’s API integrations make it easy to incorporate into your current infrastructure.

Evaluating Cost-Effectiveness

Cost-effectiveness is a major factor. Think about the budget and the value the conversational AI platform offers.

  • What’s the initial setup cost?
  • Are there ongoing maintenance fees?

Compare costs with the benefits. If the platform reduces operational costs significantly, it’s a good investment. Asista offers transparent pricing and significant cost savings by automating repetitive tasks and reducing manual errors.

Look for transparent pricing. Hidden fees can strain your budget. Cost-effective solutions offer clear, upfront pricing. Asista provides clear pricing models with no hidden fees, ensuring you get the best value.

Analyzing Real-Time Analytics and Reporting Features

Real-time analytics and reporting are game-changers. They provide insights into performance and help you make data-driven decisions.

  • Do you need detailed reports on customer interactions?
  • How important are real-time metrics for your business?

Effective analytics tools help monitor performance, identify trends, and optimize processes. 

Selecting the right conversational AI platform involves careful evaluation. By understanding your requirements, considering integration capabilities, evaluating cost-effectiveness, and analyzing real-time analytics, you can make an informed decision.

Asista is designed to meet these needs, offering robust integration, transparent pricing, and powerful analytics. 

Selecting and implementing a platform is a significant step, but how do you measure its success? 

Let’s explore the metrics and methods to evaluate the effectiveness of your conversational AI implementation.

How Can You Measure the Success of Your Conversational AI Implementation?

Measuring the success of a conversational AI platform can be straightforward. Let’s dive into key metrics and methods.

Customer Satisfaction (CSAT) Scores

One primary metric is CSAT scores. Are your customers happier after implementing the conversational AI platform? This indicates success.

Response Times

Track the time taken to resolve customer queries. Faster response times often mean better customer satisfaction and improved efficiency.

Operational Cost Savings

Has the conversational AI platform reduced your operational costs? This is a critical measure of success, especially for enterprises.

Employee Productivity

Are your employees more productive? The AI should handle repetitive tasks, allowing your team to focus on more strategic work.

Customer Retention Rates

Are your customers staying longer with your services? Improved service through conversational AI often leads to higher retention rates.

Integration with Existing Tools

Seamless integration with your current tools is vital. Check if the AI platform works well with your existing systems.

Usage and Adoption Rates

How frequently is the conversational AI platform used? High usage rates indicate it’s valuable to both customers and employees.

Error Rates

Monitor the error rates in responses. Low error rates mean the AI platform is performing accurately and reliably.

Feedback from Team and Customers

Gather feedback from your team and customers. Their insights can reveal areas for improvement and success.

Real-Time Analytics

Use real-time analytics to measure success. These insights help you understand how the conversational AI platform is performing.

Resolution Rates

Track how many issues the AI resolves without human intervention. Higher resolution rates indicate effective AI performance.

Conversion Rates

If the AI is part of your sales process, measure conversion rates. Successful AI implementation should boost these rates.

Training Time for AI

Consider how long it takes to train the AI. Shorter training times can mean quicker deployment and efficiency.

Consistency in Customer Interaction

Check the consistency of responses. A successful conversational AI platform provides uniform and reliable customer interactions.

Service Level Agreement (SLA) Compliance

Monitor SLA compliance. The AI platform should help meet or exceed these service benchmarks.

Net Promoter Score (NPS)

NPS can be a valuable metric. A higher NPS after implementing conversational AI indicates better customer experiences.


Can the AI platform scale with your business? Successful implementation means it should grow as your needs expand.

Customization Capabilities

Evaluate how well the AI platform can be customized to fit your unique business needs. Higher customization often leads to better success.


Is the platform cost-effective? Compare the costs before and after implementation to measure financial success.

Competitive Advantage

Finally, consider if the AI platform gives you a competitive edge. Staying ahead in your industry is a significant success indicator.

Remember, measuring success is about looking at these metrics together. They give a complete picture of how well the conversational AI platform is working for your enterprise.


Choosing the right conversational AI platform can significantly impact your business operations and customer satisfaction. Each platform reviewed has its strengths and weaknesses, and the best choice depends on your specific needs.

  • Asista combines ease of use with robust features, making it a strong contender for businesses seeking comprehensive solutions.
  • Dialpad offers versatile features but can be complex for some users.
  • is quick to set up but may require additional purchases for integrations.
  • has powerful AI but lacks clear voice call details.
  • offers comprehensive CX automation but can be pricey.
  • Avaamo provides industry-specific solutions but may be complex for general use.
  • Amazon Lex integrates well with AWS but has variable costs.
  • IBM Watson X delivers advanced AI capabilities but can be overwhelming to configure.
  • Microsoft Bot Framework offers extensive integrations but requires technical expertise.
  • Freshworks Customer Service is user-friendly but might not have as deep AI features.

Asista stands out with its seamless integration capabilities, user-friendly interface, and powerful automation features. 

It’s designed to streamline operations and enhance customer satisfaction, making it an excellent choice for enterprises looking to digitize and automate their processes.

But why take my word for it?

Try Asista  for yourself to see how it can improve your operational efficiency and customer satisfaction.