Customer engagement management software / consumer engagement platform / Customer engagement software for conversion, communication and customer support

Deliver Swift Customer & Employee Service, Every Time!

Asista is built with a singular thought of making the largely multi-dimensional task of assistance simple!

Asista is an intelligent customer-support ticketing software designed to bring your customers and teams together to collaborate and communicate effectively.

Helpdesk - Asista | Customer Support Ticketing Software

01

Helpdesk

Simplify your business processes with Asista – Intelligent Customer Support Ticketing Software.

Along with traditional customer-support software functionalities, Asista comes packed with...

  • Social Channel Integration
  • Process Automation
  • Items-Based Support
  • Real-Time SLA Notifications
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02

Field Service Management

Manage on-site services effectively with our Field Service Management Module and App.

Your field agents can now easily collaborate with your help desk agents to...

  • Spot Problems
  • Troubleshoot Issues
  • Make the Right Decisions
  • Deliver Unparalleled Service
  • Always Meeting Your SLAs
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Field Service Management - Asista | Customer Support Ticketing Software
Advanced Asset Management - Asista | Customer Support Ticketing Software

03

Advanced Asset Management

Be regulatory compliant and reduce asset support costs by keeping track of all your business assets with our Advanced Asset Management Module.

You can now have a detailed bird's-eye-view of your business assets, and upgrade them instantly to match the ever growing demands of your users and business with features like...

  • Full lifecycle IT Asset Management with CMDB
  • Hardware Asset Management
  • Software Asset Management
  • Integrate with AD, System Center and Cloud Service Providers
  • Agentless Network Discovery
  • Barcoding Suport
  • Service Management
  • Spare Parts and Storage
  • Disposal and Obsolescence
  • Key performance indicators and management reporting
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What is Asista?

Simply put Asista is an intelligent customer-support ticketing software designed to be cross-functional, collaborative & socially-intelligent.

01

Simplify your business processes and connect your teams, customers and basic assets.

02

Empower your field agents with a seamless mobile application & always fulfill your SLAs.

03

Keep your finger on the pulse of your assets with full-lifecycle Advanced Asset Management.

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