service automation platform, Customer engagement management software / consumer engagement platform / Customer engagement software for conversion, communication and customer support

Deliver Swift Customer & Employee Service, Every Time!

Asista is an intelligent service automation platform designed to bring your customers and teams together to collaborate and communicate effectively.

Asista enables organizations to achieve higher customer lifetime value and greater employee productivity with an integrated service automation platform.

Helpdesk - Asista | Customer Support Ticketing Software

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Helpdesk

Simplify your business processes with Asista – Intelligent Customer Support Ticketing Software.

Along with traditional customer-support software functionalities, Asista comes packed with...

  • Social Channel Integration
  • Process Automation
  • Items-Based Support
  • Real-Time SLA Notifications
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02

Field Service Management

Manage on-site services effectively with our Field Service Management Module and App.

Your field agents can now easily collaborate with your help desk agents to...

  • Spot Problems
  • Troubleshoot Issues
  • Make the Right Decisions
  • Deliver Unparalleled Service
  • Always Meeting Your SLAs
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Field Service Management - Asista | Customer Support Ticketing Software
ESM - Asista | Smart Service Automation Platform
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Asista ESM

Provide consistant value-added services to your customers, agents or employees with Asista's Enterprise Service Management Solution while you align yourself with service management standards.

Expand your service management beyond IT services to include HR, Finance, Legal, Facilities and much more, all with one platform!

  • Self-Service Portal
  • Knowledgebase Management
  • Service Request Management
  • SLA Management
  • Dashboards & Reports
  • CSAT Surveys
  • Requests Automation
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04

Asista ITSM

Optimize your IT processes with Asista's IT Service Management Solution, while you align your operations to ITIL standards.

Asista ITSM is designed to give your agents an outstanding experience and make them more efficient with features like...

  • Self Service & Knowledge Management
  • Incident Management
  • Request Management
  • Problem Management
  • Change Management
  • Configuration Management
  • SLA Management
  • Dashboards & Reports
  • CSAT Surveys
  • Ticketing Automation
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ITSM - Asista | Smart Service Automation Platform
ITAM - Asista | Smart Service Automation Platform

05

Asista ITAM

Be regulatory compliant and reduce asset support costs by keeping track of all your business assets with our IT Advanced Asset Management Solution.

You can now have a detailed bird's-eye-view of your business assets, and upgrade them instantly to match the ever growing demands of your users and business with features like...

  • Full lifecycle IT Asset Management with CMDB
  • Hardware Asset Management
  • Software Asset Management
  • Integrate with AD, System Center and Cloud Service Providers
  • Agentless Network Discovery
  • Barcoding Suport
  • Service Management
  • Spare Parts and Storage
  • Disposal and Obsolescence
  • Key performance indicators and management reporting
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What is Asista?

Simply put Asista is an intelligent service automation platform designed to be cross-functional, collaborative & socially-intelligent. With this service automation platform you can simplify your business processes and bridge the gap between your teams, customers and assets.

Asista enables organizations to achieve higher customer lifetime value and greater employee productivity with an integrated service automation platform.

01

Simplify your business processes and connect your teams, customers and basic assets.

02

Empower your field agents with a seamless mobile application & always fulfill your SLAs.

03

Keep your finger on the pulse of your assets with full-lifecycle Advanced Asset Management.

04

Optimize your IT processes with Asista ITSM to make your agents more efficient.

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