Digitize, Automate & Autonomize your Enterprise
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WHAT DO WE DO?
We specialize in guiding businesses through the stages of Digitization, Automation with AI, and Autonomization with AI Agents.
Loyal Customers with increased Lifetime Value
Expedite resolutions to customer requests with ASISTA’s Intelligent Customer Support Ticketing and Workflow Automation capabilities, as well as Conversational AI Chatbots.
- Allow customers to utilize their preferred touchpoints for requests
- Automate customer requests to the right department or workforce
- Craft a seamless & engaging experience with AI-powered self service
- Get prompt feedback to improve your service
Efficient & Productive Desk Agent Workforce
Help your desk agents with smart tools that help them resolve customer requests quickly and effectively, such as Request Routing Automation, Self Service, SLA Escalation, Tasks, Timesheets and CSATs.
- Unified workspace with smart guidance and tools to improve resolution time
- Speed up work, collaboration and communication across teams
- Resolve requests proactively with well defined SLAs
- Achieve operational efficiency across the request lifecycle
Integrated & Empowered Field Agent Workforce
Make your field service operations more streamlined & efficient by empowering your field agents with a seamless Mobile Application, using which they always fulfill your SLAs.
- Optimize work planning, dispatching and scheduling in real-time
- Provide tools and all information needed to resolve jobs quickly
- Unified view to see the whole history of incidents, job orders, and tasks
- Provide transparent service by updating statuses on the go
Dedicated & Engaged Employee Workforce
Provide a unified experience to your employees with ASISTA’s Service Management & IT Service Solution. Expand your service management beyond IT services to include HR, Finance, Legal, Facilities and much more, all with one platform!
- Boost employee satisfaction with a user-friendly centralized service request portal
- Simplify acquiring support, services and information with self-help tools
- Resolve employee requests quickly with predefined SLAs
- Acquire instant feedback from employees to improve their experience
Overall a Happy Management Team
Allow your Management Team to improve operational efficiency, reduce costs, and enhance the overall performance of the organization.
- Streamline workflow results faster & more economical processes.
- Better coordination among team members working on a workflow resulting in faster & more effective, well-informed decisions.
- Better visibility of process execution.
- Eliminate human errors.
- Greater employee, customer, vendor or channel partner satisfaction.
HOW DO WE DO IT?
01
Our approach begins with digitizing your processes using our Workflow Platform, laying a solid foundation for efficiency and data-driven decision-making.
02
Next, we advance to automate your operations using our Automation Platform, enhancing productivity and reducing manual workloads.
03
Finally, we elevate your business to autonomy using our Autonomous Platform, achieving intelligent workflows that operate independently with AI Agents.
Workflow Platform
With use of Forms & No-Code Tools it’s easy to configure workflows for your basic business processes, such as Production, Departmental Operations, Insurance Claims, and Employee Services, to name a few.
Automation Platform
ASISTA’s Automation Platform can help you automate simple to complex business processes of your organization, thus covering 360 degrees of your business needs.
Enhance customer experiences with Conversational AI Chatbots that interface with your enterprise data, and automate your Service Requests, Endpoint Troubleshooting, Self Service, AI Agents and other Enterprise Processes.
Autonomous Platform
ASISTA’s Autonomous Platform can help you autonomize your business operations by introducing advanced AI capabilities to achieve unprecedented levels of efficiency and autonomy.
With use of state-of-the-art AI Agents & AI Agency you can autonomously manage and optimize workflows, enhance productivity, minimize manual intervention, and stay ahead in today’s dynamic business landscape.
Security
ASISTA guarantees each enterprise experiences confidentiality, safety, and data protection across the platform. Our thorough application assessments ensures your day-to-day customer engagements are always secure!
Additionally, by adding an extra layer of verification beyond passwords with two-factor authentication (2FA) ensures that your sensitive information always stays safe.
ASISTA has enabled our IT response team to move to centralised support, automated call routing leading to staff optimisation and cost saving and also improved our service response promptness leading to accountable service delivery. This has helped to reach employee centricity & high level of employee delight.
We are glad to inform that ASISTA has been instrumental in enabling the IT support team to respond to employees efficiently to resolve their services issues. We have seen a remarkable improvement in CSAT levels due to better responsiveness by the IT support team.
We are extremely happy after using ASISTA for our customer operations as ASISTA has been instrumental in enabling out consultants to respond and cater to customer requests and queries efficiently. We have seen a remarkable improvement in Customer Satisfaction as well as Consultant productivity.