Delivering AI-Driven
Workflow & Automation platform for your Enterprise

Customer Delight | Workforce Productivity | Revenue Boost

ASISTA empowers your business with an AI-driven unified workflow & automation platform for enhanced Customer Service, Field Service, Employee Service & IT Service. ASISTA also helps to automate other business processes of your organisation, thus covering 360 degrees of your business needs.

Kalyan Jewellers
Fuji Electric
Aditya Birla
Delivering Intelligent Service Automation for your Business | Asista
IT Support Software by asista

Harness the power of Digital Transformation.

Automate your business processes across the enterprise with the unmatched flexibility offered by ASISTA – your Unified Workflow & Automation Platform.

Achieve higher customer lifetime value and better employee engagement to enjoy greater profitability.

Customer Service
Field Service
Employee Service
IT Service
Process Automation

Customer Service

Simplify your business processes with ASISTA – Intelligent Customer Support Ticketing Software.

Along with traditional customer-support software functionalities, ASISTA comes packed with…

  • Social Channel Integration
  • Process Automation
  • Items-Based Support
  • Real-Time SLA Notifications
Customer Support

IT Service

Optimize your IT processes with ASISTA’s IT Service Management Solution, while you align your operations to ITIL standards.

ASISTA ITSM is designed to give your agents an outstanding experience and make them more efficient with features like…

  • Self Service & Knowledge Management
  • Incident Management
  • Request Management
  • Problem Management
  • Change Management
  • Configuration Management
  • SLA Management
  • Dashboards & Reports
  • CSAT Surveys
  • Ticketing Automation
IT Service Management Solution IT Service Management Solution

Employee Service

Provide consistant value-added services to your customers, agents or employees with ASISTA’s Enterprise Service Management Solution while you align yourself with service management standards.

Expand your service management beyond IT services to include HR, Finance, Legal, Facilities and much more, all with one platform!

  • Self-Service Portal
  • Knowledgebase Management
  • Service Request Management
  • SLA Management
  • Dashboards & Reports
  • CSAT Surveys
  • Requests Automation
Enterprise Service Management Solution

Field Service

Manage on-site services effectively with our Field Service Management Module and App.

Your field agents can now easily collaborate with your help desk agents to…

  • Spot Problems
  • Troubleshoot Issues
  • Make the Right Decisions
  • Deliver Unparalleled Service
  • Always Meeting Your SLAs
Field Service Management Module and App

Process Automation

Automate any of your organization’s business process with ASISTA’s Workflows, Forms and No-Code tools.

  • Production Process
  • Departmental Process
  • Insurance Claim Process
  • Employee Services Process
  • and many more…
Customer Support Executive | Asista


ASISTA guarantees each enterprise experiences confidentiality, safety, and data protection across the platform. Our thorough application assessments ensures your day-to-day customer engagements are always secure!

Additionally, by adding an extra layer of verification beyond passwords with two-factor authentication (2FA) ensures that your sensitive information always stays safe. 

Kalyan Jewellers Customer
Fuji Electric
NTT Data
Aditya Birla Grasim

ASISTA has enabled our IT response team to move to centralised support, automated call routing leading to staff optimisation and cost saving and also improved our service response promptness leading to accountable service delivery. This has helped to reach employee centricity & high level of employee delight.

Arul Kirubaharan S

Manager - IT Department, Fuji Electric India Private Limited

We are glad to inform that ASISTA has been instrumental in enabling the IT support team to respond to employees efficiently to resolve their services issues. We have seen a remarkable improvement in CSAT levels due to better responsiveness by the IT support team. 

Raj Keshri

Assistant Manager, Aditya Birla Group - Domestic Textiles Jayashree Textiles | Grasim Industries Limited

We are extremely happy after using ASISTA for our customer operations as ASISTA has been instrumental in enabling out consultants to respond and cater to customer requests and queries efficiently. We have seen a remarkable improvement in Customer Satisfaction as well as Consultant productivity.

Parichay Joshi

Chief Executive Officer, In2IT Enterprise Business Services Pvt Ltd