Deliver Swift
Customer &
Employee Service,
Every Time!
Asista is an intelligent service automation platform designed to bring your customers and teams together to collaborate and communicate effectively.
Integrating Customer,
Employee & IT Services
Asista enables organizations to achieve higher customer lifetime value and greater employee productivity with an integrated service automation platform.
Customer Service
Simplify your business processes with Asista – Intelligent Customer Support Ticketing Software.
Along with traditional customer-support software functionalities, Asista comes packed with…
- Social Channel Integration
- Process Automation
- Items-Based Support
- Real-Time SLA Notifications
IT Service
Optimize your IT processes with Asista’s IT Service Management Solution, while you align your operations to ITIL standards.
Asista ITSM is designed to give your agents an outstanding experience and make them more efficient with features like…
- Self Service & Knowledge Management
- Incident Management
- Request Management
- Problem Management
- Change Management
- Configuration Management
- SLA Management
- Dashboards & Reports
- CSAT Surveys
- Ticketing Automation
Employee Service
Provide consistant value-added services to your customers, agents or employees with Asista’s Enterprise Service Management Solution while you align yourself with service management standards.
Expand your service management beyond IT services to include HR, Finance, Legal, Facilities and much more, all with one platform!
- Self-Service Portal
- Knowledgebase Management
- Service Request Management
- SLA Management
- Dashboards & Reports
- CSAT Surveys
- Requests Automation
Field Service
Manage on-site services effectively with our Field Service Management Module and App.
Your field agents can now easily collaborate with your help desk agents to…
- Spot Problems
- Troubleshoot Issues
- Make the Right Decisions
- Deliver Unparalleled Service
- Always Meeting Your SLAs
Asista has enabled our IT response team to move to centralised support, automated call routing leading to staff optimisation and cost saving and also improved our service response promptness leading to accountable service delivery. This has helped to reach employee centricity & high level of employee delight.
We are glad to inform that Asista has been instrumental in enabling the IT support team to respond to employees efficiently to resolve their services issues. We have seen a remarkable improvement in CSAT levels due to better responsiveness by the IT support team.
We are extremely happy after using Asista for our customer operations as Asista has been instrumental in enabling out consultants to respond and cater to customer requests and queries efficiently. We have seen a remarkable improvement in Customer Satisfaction as well as Consultant productivity.
How Asista Helps?
Simply put Asista is an intelligent service automation platform designed to be cross-functional, collaborative & socially-intelligent. With this service automation platform you can simplify your business processes and bridge the gap between your teams, customers and assets.
01
Simplify your business processes and connect your teams, customers and basic assets.
02
Empower your field agents with a seamless mobile application & always fulfill your SLAs.
03
Keep your finger on the pulse of your assets with full-lifecycle Advanced Asset Management.
04
Optimize your IT processes with Asista ITSM to make your agents more efficient.