AI-Enable your Business Processes with our Automation Platform
ASISTA’s Automation Platform can help you automate simple to complex business processes with AI, and enhance user experiences with conversational chatbots that interface with your enterprise data, thus covering 360 degrees of your business needs.
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Conversational Marketing
Enable potential customers to interact with you while connecting with their friends through their preferred communication channels.
Interact with your audience using voice and chatbots to promote, capture leads, and enhance customer retention and loyalty.
Optimize advertising return on investment (ROI) and conversion rates with conversational ads and a robust campaign management system.
Conversational Commerce
Increase your sales by targeting the right customers at the right moment, on the channels where they prefer to engage.
Utilize digital catalogs, personalized suggestions, and one-click payments to convert more visitors on social media and websites.
Re-engage with potential customers who have abandoned their shopping carts and successfully finalize the sale.
Conversational Support
Give your customers the power to resolve their questions instantly, 24/7, in the language they prefer.
Resolve approximately 80% of inquiries through automation and efficiently direct urgent queries to live agents.
Efficiently manage ticket loads with a scalable self-service customer support system, ensuring smooth operations during both peak and regular business periods.
Automation Platform
Workflow Management
ASISTA’s Workflow Management Portal offers a user-friendly interface and a powerful drag-and-drop flow generator, empowering users to design and automate complex workflows without the need for coding or technical expertise.
- Intuitive Interface: The portal features an intuitive interface that allows users to easily create, edit, and manage workflows using a visual approach.
- Drag-and-Drop Functionality: Users can simply drag and drop workflow elements, such as tasks, triggers, and actions, onto the canvas to create seamless workflows.
- Customizable Templates: Choose from a variety of customizable templates for common workflows, such as approval processes, ticket routing, and task automation, to accelerate workflow creation.
- Workflow Automation: Automate repetitive tasks and processes by defining rules and conditions that trigger actions, reducing manual effort and increasing efficiency.
- Real-time Monitoring: Monitor the status of workflows in real-time, track progress, and identify bottlenecks or issues for quick resolution.
Conversational Chatbots
ASISTA’s Q&A Conversation AI Chatbot is designed to provide instant, accurate responses to customer inquiries, helping businesses improve customer satisfaction and reduce support costs.
- Natural Language Processing (NLP): The chatbot uses advanced NLP technology to understand and respond to user queries in a conversational manner, making interactions more intuitive and engaging.
- Knowledge Base Integration: Integrate the chatbot with your knowledge base to provide quick access to relevant information and answers.
- Multi-channel Support: Deploy the chatbot across multiple channels, including websites, messaging apps, and social media platforms, to reach customers wherever they are.
- Contextual Understanding: The chatbot can maintain context throughout a conversation, allowing it to provide more relevant and personalized responses.
- Live Agent Handoff: Seamlessly transfer conversations to live agents when the chatbot is unable to provide a satisfactory resolution, ensuring a smooth customer experience.
- Analytics and Insights: Gain valuable insights into customer behavior, preferences, and frequently asked questions through analytics and reporting features.
- Customization Options: Customize the chatbot’s responses, personality, and branding to align with your business requirements and brand image.
Chatbot Analytics
ASISTA’s Chatbot Analytics provides comprehensive insights into the performance and effectiveness of your activated chatbots, enabling you to optimize its capabilities and enhance user experiences.
With ASISTA’s Chatbot Analytics, you can gain valuable insights into your chatbot’s performance, identify areas for improvement, and enhance user satisfaction and engagement.
- Interaction Analysis: Gain a deeper understanding of how users interact with your chatbot, including the number of conversations, message length, and user engagement levels.
- Intent Recognition: Analyze the accuracy of your chatbot’s intent recognition capabilities, identifying areas for improvement to enhance conversation flow and user satisfaction.
- User Satisfaction: Measure user satisfaction levels with your chatbot through feedback mechanisms and sentiment analysis, helping you refine its responses and improve user experiences.
- Conversion Rates: Track the conversion rates of your chatbot, such as lead generation or sales, to assess its impact on your business goals and ROI.
- Performance Metrics: Monitor key performance metrics, such as response times and resolution rates, to ensure your chatbot is meeting performance targets.
- Channel Performance: Evaluate the performance of your chatbot across different channels, such as website chat, messaging apps, and voice assistants, to optimize its reach and effectiveness.
- Customizable Dashboards: Create customized dashboards to visualize chatbot analytics data in a way that is meaningful and actionable, enabling you to make informed decisions.
Automation Solutions
AI Chatbots
Engage your customers & employees with intelligent, Conversational AI Chatbots that can handle a wide range of inquiries, from basic questions to complex troubleshooting.
ASISTA’s AI Chatbots leverage natural language processing, are multi-lingual (over 150+ Languages), and can be provisioned over multiple channels.
Use its Conversation and Dialog Management CMS, Human-in-the-Loop (HITL) & Analytics to provide fast, accurate responses, improving customer satisfaction and reducing the burden on your support teams.
- Dealers Interaction Automation
- Supplier Interaction Automation
- Retailer Interaction Automation
- Service Providers Interaction Automation
- Logistics Interaction Automation
- Training Interaction Automation
- Food and Beverages Interaction Automation
Request Automation
Automate ticketing, routing, and resolution processes to streamline your service desk operations. Our platform integrates with your existing systems to provide seamless support for IT and business services, ensuring that issues are resolved quickly and efficiently.
- Automate Multi-Channel Service Requests
- Reduce mean time to resolution (MTTR)
- Increase first call resolution (FCR) rate
- Improve user satisfaction and productivity
Endpoint Automation
Simplify endpoint troubleshooting and management with automated provisioning, configuration, and maintenance capabilities. Our platform enables you to manage endpoints at scale, ensuring that devices are secure, up-to-date, and compliant with your organization’s policies.
Client management & engineering teams can transition from reactive “firefighting” to developing proactive fixes, in turn reducing costs.
- Resolve issues without disruptive screenshare sessions
- Self Healing via User assist, Agent assist and Automatic Remediation by scripts
Self Service
Empower users to find answers and resolve issues on their own with our self-service automation tools. Our platform provides easy access to knowledge bases, FAQs, and troubleshooting guides, enabling users to resolve common issues without the need for human intervention.
- Deflect Tickets
- Reduce Support Costs
- Multi-channel Self Help Automation
Enterprise Automation
Extend automation across your organization with our enterprise automation capabilities. Our platform integrates with a wide range of systems and applications, enabling you to automate business processes, data workflows, and more, to improve efficiency and drive innovation.
- Automate employee resource digitisation
- On-Boarding Process Automation
- Off-Boarding Process Automation
- Digital Management Automation
ASISTA has enabled our IT response team to move to centralised support, automated call routing leading to staff optimisation and cost saving and also improved our service response promptness leading to accountable service delivery. This has helped to reach employee centricity & high level of employee delight.
We are glad to inform that ASISTA has been instrumental in enabling the IT support team to respond to employees efficiently to resolve their services issues. We have seen a remarkable improvement in CSAT levels due to better responsiveness by the IT support team.
We are extremely happy after using ASISTA for our customer operations as ASISTA has been instrumental in enabling out consultants to respond and cater to customer requests and queries efficiently. We have seen a remarkable improvement in Customer Satisfaction as well as Consultant productivity.