Case Studies

Industry:
IT Services and IT Consulting
Employees:
100+
HQ Location:
Bangalore, India
Website:
www.in2itebs.com
LinkedIn:
In2IT Enterprise Business Services

Streamline Support, Elevate Satisfaction: Unleashing the Power of Automation in Customer Service

In2IT EBS managed their clients’ requests using traditional email-based communication, which were to difficult to track, assign to respective consultant groups and audit for SLAs. In2IT EBS needed a solution to manage their customer support efficiently, and Asista was a perfect fit for them.

With Asista’s versatile and modular design, In2IT EBS could meet all their requirements, from simple standard customer features to complex business rules such as automatic assignment based on skills and time tracking.

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IT Service

Optimize your IT processes with Asista’s IT Service Management Solution, while you align your operations to ITIL standards.

Asista ITSM is designed to give your agents an outstanding experience and make them more efficient with features like…

Self Service & Knowledge Management
Incident Management
Request Management
Problem Management
Change Management
Configuration Management
SLA Management
Dashboards & Reports
CSAT Surveys
Ticketing Automation

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IT Service Management Solution IT Service Management Solution

Employee Service

Provide consistant value-added services to your customers, agents or employees with Asista’s Enterprise Service Management Solution while you align yourself with service management standards.

Expand your service management beyond IT services to include HR, Finance, Legal, Facilities and much more, all with one platform!