Case Studies


IT Services and IT Consulting
HQ Location:
Bangalore, India


In2IT Enterprise Business Services

Streamline Support, Elevate Satisfaction: Unleashing the Power of Automation in Customer Service

In2IT EBS managed their clients’ requests using traditional email-based communication, which were to difficult to track, assign to respective consultant groups and audit for SLAs. In2IT EBS needed a solution to manage their customer support efficiently, and Asista was a perfect fit for them.

With Asista’s versatile and modular design, In2IT EBS could meet all their requirements, from simple standard customer features to complex business rules such as automatic assignment based on skills and time tracking. 

IT Service

Optimize your IT processes with Asista’s IT Service Management Solution, while you align your operations to ITIL standards.

Asista ITSM is designed to give your agents an outstanding experience and make them more efficient with features like…


  • Self Service & Knowledge Management
  • Incident Management
  • Request Management
  • Problem Management
  • Change Management
  • Configuration Management
  • SLA Management
  • Dashboards & Reports
  • CSAT Surveys
  • Ticketing Automation
IT Service Management Solution IT Service Management Solution

Employee Service

Provide consistant value-added services to your customers, agents or employees with Asista’s Enterprise Service Management Solution while you align yourself with service management standards.

Expand your service management beyond IT services to include HR, Finance, Legal, Facilities and much more, all with one platform!


  • Self-Service Portal
  • Knowledgebase Management
  • Service Request Management
  • SLA Management
  • Dashboards & Reports
  • CSAT Surveys
  • Requests Automation
Enterprise Service Management Solution

Field Service

Manage on-site services effectively with our Field Service Management Module and App.

Your field agents can now easily collaborate with your help desk agents to…


  • Spot Problems
  • Troubleshoot Issues
  • Make the Right Decisions
  • Deliver Unparalleled Service
  • Always Meeting Your SLAs
Field Service Management Module and App
field service application