In2IT EBS Technologies Enabled SLA-based Customer Support and Optimized Consultant Time Using ASISTA
In2IT EBS managed their clients’ requests using traditional email-based communication, which were to difficult to track, assign to respective consultant groups and audit for SLAs. In2IT EBS needed a solution to manage their customer support efficiently, and ASISTA was a perfect fit for them.
With ASISTA’s versatile and modular design, In2IT EBS could meet all their requirements, from simple standard customer features to complex business rules such as automatic assignment based on skills and time tracking.
Fuji Electric centralised & automated its IT support across multiple locations in India using ASISTA
Fuji Electric is continuously launching new products & services, which in turn is supported by an ever growing team. The IT support for all these users and processes was handled via email and phone, resulting in lack of proper tracking, auditing and SLA escalation.
ASISTA’s modular approach and flexibility allowed to customise it for multiple department requests with its multiple workflow capabilities and multiple SLA features. This helped Fuji Electric provide an improved service management platform to its organisation and resulted in happy satisfied users who got their requests resolved in time.
Aditya Birla Group optimized their employee & IT support processes across their Domestic Textiles (DT) companies using ASISTA
Aditya Birla Group is driven by the common goal of making their workplace a source of creativity, innovation, and self-fulfillment for their employees. Aditya Birla’s Domestic Textile (DT) division includes multiple textile companies that already had an application to handle employee end-user support.
However, DT was looking for a better, highly customisable, flexible and efficient solution that they could replace with ease. They found ASISTA’s features matching their requirement such as capturing employees’ feedback via CSAT
(Employee Satisfaction Survey), intelligent routing of their calls across their different locations, intelligent SLA escalation and employee ASSET discovery and management.