Pricing Plans

Agent or Resolver-based Pricing

LITE

₹599$9

per full agent per month
billed annually

₹359$5

per field service agent #
per month billed annually

# Field Agents can use mobile app only!

Customer Service, Field Service & IT Helpdesk Workflow

  • Self Service & Knowledge Management
  • Products & Services-based Ticketing
  • We, Email, Social Media Channels
  • Warranty / Maintenance Contract Tracking for each product & service *
  • CSAT & Happy Code
  • Workflow Automation +
  • Field Service Management
+ One Customizable Workflow
* Bundled with One [1] SLA

STANDARD

Popular

₹1599$23

per full agent per month
billed annually

₹959$14

per field service agent #
per month billed annually

# Field Agents can use mobile app only!

Everything in LITE, and:

Advanced Field Service and IT Helpdesk Workflow

  • Item & Asset-based Ticketing #
  • Multiple Business Process Automation
  • Productivity Assessment & Effort Tracking
  • Advanced Field Service Management
  • AI / Machine Learning
  • Multiple SLA Policies *
  • API and Apps Integration
  • Enterprise Authentication
# Bundled with 250 items
* Bundled with Five [5] SLAs

PROFESSIONAL

Enterprise Service Management

₹2599$40

per full agent per month
billed annually

₹1559$24

per field service agent #
per month billed annually

# Field Agents can use mobile app only!

Everything in STANDARD, and:

Enterprise Service Management Workflow

  • Service Request Management
  • Service Catalog Management ^
  • Change Management
  • Advanced Asset Management (Add-on) #
  • Custom Authentication
# Bundled with 250 items
^ Bundled with 200 Catalog Items

ENTERPRISE

For Large Enterprises

Business Process Automation

Automate any of your organization’s business process with ASISTA’s Workflows, Forms and No-Code tools.

  • Production Process
  • Departmental Process
  • Insurance Claim Process
  • Employee Services Process
  • and many more…

ASISTA ITSM

Optimize your IT processes with ASISTA’s IT Service Management Solution, while you align your operations to ITIL 4 standards.

  • Incident Management
  • Request Management
  • Problem Management
  • Change Management
  • Configuration Management
  • SLA Management *
  • Dashboards & Reports
  • CSAT Surveys
  • Ticketing Automation +
  • Advanced Analytics
+ Multiple Customizable Workflows
* Bundled with Five [5] SLAs

Add Ons

(₹ per month per addon)($ per month per addon)

Answer Bot

4000 requests per month per bot

₹1400$25

Basic Assets / Items

Add-Ons – Qty. 1000

₹1000$18

Additional Channel

Email or Social Channel

₹200$3

Private Domain with SSL

₹500$7

NOTE

  • Pricing listed applies only to online payments and is subject to change for offline payments.
  • Pricing excludes taxes.

Compare Features

General Service ManagementLITESTANDARDPROFESSIONALENTERPRISE
Agent limit per tenant Unlimited Unlimited Unlimited Unlimited
Customer limit Unlimited Unlimited Unlimited Unlimited
Uptime SLA 0.990.9950.9950.995
Email and embeddable widget support
Brand Customisation
Forms
Configurable workflows
Customizable queues
Reporting and analytics
API and Apps Integration
Mobile app support (Andriod and iOS)
Email, SMS and App Push notifications
Self-Service & Knowledge Management LITESTANDARDPROFESSIONALENTERPRISE
Self-service portal
Knowledge Management - Customisable Topic and Article
Multiple format support
Target user specific article assignment
AI ChatBot (Add-On)
Known Error Database
Smart article suggestion for users
Smart article suggestion for resolvers (agents)
Knowledge article tagging
Customer Service ManagementLITESTANDARDPROFESSIONALENTERPRISE
Customer service management process
Organization profiles & fields (Branch, Address, Location etc)
User profiles & fields (Designation, Time-Zone, Reporting manager etc)
Customer specific Ticket Prefix/Suffix Tagging
Customer specific team and Routing
Enterprise Service ManagementLITESTANDARDPROFESSIONALENTERPRISE
HR service management process
Admin / Facilities service management process
Legal service management process
Accounts service management process
General service management process
Field Service ManagementLITESTANDARDPROFESSIONALENTERPRISE
Location based Routing
PIN code based Routing
Technician / Agent Availability Tracing
Intelligent Product based routing
Happy Code Support
iOS and Android Field Mobile app for technicians / agents
Push Notification
Omni Channel LITESTANDARDPROFESSIONALENTERPRISE
Dedicated Web Portal
Web-Widget
Mobile widget
Email
Facebook
Twitter
Mobile app support (Andriod and iOS)
API
Authentication LITESTANDARDPROFESSIONALENTERPRISE
Username and Password
Email OTP based
SMS OTP based
Active Directory based SSO
Custom Data element based authentication
3rd Party Credential Store SSO
Contact Management LITESTANDARDPROFESSIONALENTERPRISE
Company and Branch Management
Users and Managers
Agents and Teams Management
Customisable Contact forms
Self Sign-up for Users
Collaboration LITESTANDARDPROFESSIONALENTERPRISE
Collaboration using CC (Carbon Copy)
Collaboration using Followers (Resolvers Collaboration)
Agents and Teams Management
Google and O365 Calendar Integration for easy Scheduling
Ticketing ManagementLITESTANDARDPROFESSIONALENTERPRISE
Ticket creation Manual Manual, automatic, API, and template Manual, automatic, API, and template Manual, automatic, API, and template
Configurable Workflow
State and State Group Management
Customisable Forms
Customisable Tasks
Customisable Approval Flows
Customisable Ticket Category
Customisable Priority
Bulk Ticket Creation (Import and Export)
Service Catalog Management LITESTANDARDPROFESSIONALENTERPRISE
Service Catalog / Category and Service Item Customisation
Service Item publishing
Service Item automation
Service Request Management LITESTANDARDPROFESSIONALENTERPRISE
Service Request Customisation
Service Request Automation
Service Request Approval workflow
Change ManagementLITESTANDARDPROFESSIONALENTERPRISE
Multi-user and group approvals
Customisable Change workflow
Customisable Change form
Product and Item ManagementLITESTANDARDPROFESSIONALENTERPRISE
Customisable Category / Type / Item (CTI) elements for IT and Non-IT Items
Customisable Product and Item fields
Private Item mapping
Public Item mapping
Shared Item mapping
Custodian, Primary Owner and Secondary Owner for given Item
Advanced Asset ManagementLITESTANDARDPROFESSIONALENTERPRISE
Asset Auto discovery using advanced asset module
Dependency mapping
Dynamic object fields
IT Asset Management
Fixed Asset Management
Software Configuration Management
Hardware Configuration MAnagement
Manage Cloud Assets
IT Asset Management for SCCM / InTune
IT Asset Management for JIRA / Azure
Service Level Management (SLA Management)LITESTANDARDPROFESSIONALENTERPRISE
Multiple SLA 1
Multiple Business Hours1
Multiple Holiday List 1
Time-Zone aware SLA
Pause and Resume SLA on specific flow states
Rule based SLA assignment
Fully customisable alert point configuration (Before, On and After SLA points)
Notify when SLA breach / pre-breach or post-breach occurs
Write automation rules when SLA breach / pre-breach or post-breach occurs
Automation LITESTANDARDPROFESSIONALENTERPRISE
Easy, Yet powerful, fully Customisable Business Rule
Write rich rules with 100+ Conditionable data elements
Supports Multi-Step rules for advanced process automation
Write automation rule when new ticket is raised
Write automation rules during the life-cycle of the ticket
Time-based rules to automate complex process automations
Resolver / Agent availability aware ticket allocation
Round-Robin based ticket allocation
Productivity Assessment LITESTANDARDPROFESSIONALENTERPRISE
Time-Sheet for Effort capturing for ER / CR and Adhoc cases
Multiple Time Sheet template
Time-Sheet executive report
Time-Sheet resolver analysis report
Notification and Alerts LITESTANDARDPROFESSIONALENTERPRISE
Email Notification
SMS Notification (Consumable)
3rd Party notification service integration
Pre-built with 100+ notification templates
Create your own notification template
Finer controls over notification as who and how they should receive notification
Customisable Email list for targetted notification
Customer Experience LITESTANDARDPROFESSIONALENTERPRISE
Customisable CSAT Surveys
Send Survey on Specific STATE or based on rule or manual survey
CSAT Analysis report
CSAT and Resolver performance report
Machine Learning (ML)LITESTANDARDPROFESSIONALENTERPRISE
Machine Learning based Ticket Type Classification
Machine Learning based Ticket Category Classification
Machine Learning based Ticket Tagging
Real-time Sentiment Analysis per Ticket wise and per conversation wise
Automation based on sentiment score
API and Apps IntegrationLITESTANDARDPROFESSIONALENTERPRISE
REST API for inward integration
SDK
Web-hook based outward integration
Analytics LITESTANDARDPROFESSIONALENTERPRISE
Real-Time Dashboard
Dashboard filter
Agent Performance reports
SLA Compliance Reports
Time-Sheet Reports
Ticket Analysis Report
Trend Analysis Reports
MTTx Report (Mean-Time-to-Respond and Resolve )
Download Reports in PDF, CSV and Excel Formats
Schedule report to be delivered on specific time to specific group
Security and ControlsLITESTANDARDPROFESSIONALENTERPRISE
Access - Active Directory SSO
Password policies
Encryption in transit and at rest
Audit logs

ASISTA IT Service Management (ITSM)

For Large Enterprises

Optimize your IT processes with ASISTA’s IT Service Management Solution, while you align your operations to ITIL 4 standards.

ASISTA ITSM is designed to give your agents an outstanding experience and make them more efficient with features like…

 

  • Self Service & Knowledge Management
  • Incident Management
  • Request Management
  • Problem Management
  • Change Management
  • Configuration Management
  • SLA Management
  • Dashboards & Reports
  • CSAT Surveys
  • Ticketing Automation

ASISTA Advanced Asset/Item Management (ITAM)

For Large Enterprises

Be regulatory compliant and reduce asset support costs by keeping track of all your business assets with our IT & Non-IT Advanced Asset/Item Management Solution.

  • Full lifecycle IT Asset Management with CMDB
  • Hardware Asset Management
  • Software Asset Management
  • Integrate with AD, System Center and Cloud Service Providers
  • Agentless Network Discovery
  • Barcoding Support
  • Service Management
  • Spare Parts and Storage
  • Disposal and Obsolescence
  • Key performance indicators and management reporting

Wondering

Have 100+ Agents?