Pricing Plans
Agent or Resolver-based Pricing
LITE
₹599$9
per full agent per month
billed annually
₹359$5
per field service agent #
per month billed annually
# Field Agents can use mobile app only!
Customer Service, Field Service & IT Helpdesk Workflow
- Self Service & Knowledge Management
- Products & Services-based Ticketing
- We, Email, Social Media Channels
- Warranty / Maintenance Contract Tracking for each product & service *
- CSAT & Happy Code
- Workflow Automation +
- Field Service Management
+ One Customizable Workflow
* Bundled with One [1] SLA
STANDARD
Popular
₹1599$23
per full agent per month
billed annually
₹959$14
per field service agent #
per month billed annually
# Field Agents can use mobile app only!
Everything in LITE, and:
Advanced Field Service and IT Helpdesk Workflow
- Item & Asset-based Ticketing #
- Multiple Business Process Automation
- Productivity Assessment & Effort Tracking
- Advanced Field Service Management
- AI / Machine Learning
- Multiple SLA Policies *
- API and Apps Integration
- Enterprise Authentication
# Bundled with 250 items
* Bundled with Five [5] SLAs
PROFESSIONAL
Enterprise Service Management
₹2599$40
per full agent per month
billed annually
₹1559$24
per field service agent #
per month billed annually
# Field Agents can use mobile app only!
Everything in STANDARD, and:
Enterprise Service Management Workflow
- Service Request Management
- Service Catalog Management ^
- Change Management
- Advanced Asset Management (Add-on) #
- Custom Authentication
# Bundled with 250 items
^ Bundled with 200 Catalog Items
ENTERPRISE
For Large Enterprises
Business Process Automation
Automate any of your organization’s business process with ASISTA’s Workflows, Forms and No-Code tools.
- Production Process
- Departmental Process
- Insurance Claim Process
- Employee Services Process
- and many more…
ASISTA ITSM
Optimize your IT processes with ASISTA’s IT Service Management Solution, while you align your operations to ITIL 4 standards.
- Incident Management
- Request Management
- Problem Management
- Change Management
- Configuration Management
- SLA Management *
- Dashboards & Reports
- CSAT Surveys
- Ticketing Automation +
- Advanced Analytics
+ Multiple Customizable Workflows
* Bundled with Five [5] SLAs
Add Ons
(₹ per month per addon)($ per month per addon)
Answer Bot
4000 requests per month per bot
₹1400$25
Basic Assets / Items
Add-Ons – Qty. 1000
₹1000$18
Additional Channel
Email or Social Channel
₹200$3
Private Domain with SSL
—
₹500$7
NOTE
- Pricing listed applies only to online payments and is subject to change for offline payments.
- Pricing excludes taxes.
Compare Features
| General Service Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Agent limit per tenant | Unlimited | Unlimited | Unlimited | Unlimited |
| Customer limit | Unlimited | Unlimited | Unlimited | Unlimited |
| Uptime SLA | 0.99 | 0.995 | 0.995 | 0.995 |
| Email and embeddable widget support | ||||
| Brand Customisation | ||||
| Forms | ||||
| Configurable workflows | ||||
| Customizable queues | ||||
| Reporting and analytics | ||||
| API and Apps Integration | ||||
| Mobile app support (Andriod and iOS) | ||||
| Email, SMS and App Push notifications | ||||
| Self-Service & Knowledge Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Self-service portal | ||||
| Knowledge Management - Customisable Topic and Article | ||||
| Multiple format support | ||||
| Target user specific article assignment | ||||
| AI ChatBot (Add-On) | ||||
| Known Error Database | ||||
| Smart article suggestion for users | ||||
| Smart article suggestion for resolvers (agents) | ||||
| Knowledge article tagging | ||||
| Customer Service Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Customer service management process | ||||
| Organization profiles & fields (Branch, Address, Location etc) | ||||
| User profiles & fields (Designation, Time-Zone, Reporting manager etc) | ||||
| Customer specific Ticket Prefix/Suffix Tagging | ||||
| Customer specific team and Routing | ||||
| Enterprise Service Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| HR service management process | ||||
| Admin / Facilities service management process | ||||
| Legal service management process | ||||
| Accounts service management process | ||||
| General service management process | ||||
| Field Service Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Location based Routing | ||||
| PIN code based Routing | ||||
| Technician / Agent Availability Tracing | ||||
| Intelligent Product based routing | ||||
| Happy Code Support | ||||
| iOS and Android Field Mobile app for technicians / agents | ||||
| Push Notification | ||||
| Omni Channel | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Dedicated Web Portal | ||||
| Web-Widget | ||||
| Mobile widget | ||||
| Mobile app support (Andriod and iOS) | ||||
| API | ||||
| Authentication | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Username and Password | ||||
| Email OTP based | ||||
| SMS OTP based | ||||
| Active Directory based SSO | ||||
| Custom Data element based authentication | ||||
| 3rd Party Credential Store SSO | ||||
| Contact Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Company and Branch Management | ||||
| Users and Managers | ||||
| Agents and Teams Management | ||||
| Customisable Contact forms | ||||
| Self Sign-up for Users | ||||
| Collaboration | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Collaboration using CC (Carbon Copy) | ||||
| Collaboration using Followers (Resolvers Collaboration) | ||||
| Agents and Teams Management | ||||
| Google and O365 Calendar Integration for easy Scheduling | ||||
| Ticketing Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Ticket creation | Manual | Manual, automatic, API, and template | Manual, automatic, API, and template | Manual, automatic, API, and template |
| Configurable Workflow | ||||
| State and State Group Management | ||||
| Customisable Forms | ||||
| Customisable Tasks | ||||
| Customisable Approval Flows | ||||
| Customisable Ticket Category | ||||
| Customisable Priority | ||||
| Bulk Ticket Creation (Import and Export) | ||||
| Service Catalog Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Service Catalog / Category and Service Item Customisation | ||||
| Service Item publishing | ||||
| Service Item automation | ||||
| Service Request Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Service Request Customisation | ||||
| Service Request Automation | ||||
| Service Request Approval workflow | ||||
| Change Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Multi-user and group approvals | ||||
| Customisable Change workflow | ||||
| Customisable Change form | ||||
| Product and Item Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Customisable Category / Type / Item (CTI) elements for IT and Non-IT Items | ||||
| Customisable Product and Item fields | ||||
| Private Item mapping | ||||
| Public Item mapping | ||||
| Shared Item mapping | ||||
| Custodian, Primary Owner and Secondary Owner for given Item | ||||
| Advanced Asset Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Asset Auto discovery using advanced asset module | ||||
| Dependency mapping | ||||
| Dynamic object fields | ||||
| IT Asset Management | ||||
| Fixed Asset Management | ||||
| Software Configuration Management | ||||
| Hardware Configuration MAnagement | ||||
| Manage Cloud Assets | ||||
| IT Asset Management for SCCM / InTune | ||||
| IT Asset Management for JIRA / Azure | ||||
| Service Level Management (SLA Management) | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Multiple SLA | 1 | |||
| Multiple Business Hours | 1 | |||
| Multiple Holiday List | 1 | |||
| Time-Zone aware SLA | ||||
| Pause and Resume SLA on specific flow states | ||||
| Rule based SLA assignment | ||||
| Fully customisable alert point configuration (Before, On and After SLA points) | ||||
| Notify when SLA breach / pre-breach or post-breach occurs | ||||
| Write automation rules when SLA breach / pre-breach or post-breach occurs | ||||
| Automation | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Easy, Yet powerful, fully Customisable Business Rule | ||||
| Write rich rules with 100+ Conditionable data elements | ||||
| Supports Multi-Step rules for advanced process automation | ||||
| Write automation rule when new ticket is raised | ||||
| Write automation rules during the life-cycle of the ticket | ||||
| Time-based rules to automate complex process automations | ||||
| Resolver / Agent availability aware ticket allocation | ||||
| Round-Robin based ticket allocation | ||||
| Productivity Assessment | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Time-Sheet for Effort capturing for ER / CR and Adhoc cases | ||||
| Multiple Time Sheet template | ||||
| Time-Sheet executive report | ||||
| Time-Sheet resolver analysis report | ||||
| Notification and Alerts | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Email Notification | ||||
| SMS Notification (Consumable) | ||||
| 3rd Party notification service integration | ||||
| Pre-built with 100+ notification templates | ||||
| Create your own notification template | ||||
| Finer controls over notification as who and how they should receive notification | ||||
| Customisable Email list for targetted notification | ||||
| Customer Experience | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Customisable CSAT Surveys | ||||
| Send Survey on Specific STATE or based on rule or manual survey | ||||
| CSAT Analysis report | ||||
| CSAT and Resolver performance report | ||||
| Machine Learning (ML) | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Machine Learning based Ticket Type Classification | ||||
| Machine Learning based Ticket Category Classification | ||||
| Machine Learning based Ticket Tagging | ||||
| Real-time Sentiment Analysis per Ticket wise and per conversation wise | ||||
| Automation based on sentiment score | ||||
| API and Apps Integration | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| REST API for inward integration | ||||
| SDK | ||||
| Web-hook based outward integration | ||||
| Analytics | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Real-Time Dashboard | ||||
| Dashboard filter | ||||
| Agent Performance reports | ||||
| SLA Compliance Reports | ||||
| Time-Sheet Reports | ||||
| Ticket Analysis Report | ||||
| Trend Analysis Reports | ||||
| MTTx Report (Mean-Time-to-Respond and Resolve ) | ||||
| Download Reports in PDF, CSV and Excel Formats | ||||
| Schedule report to be delivered on specific time to specific group | ||||
| Security and Controls | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
| Access - Active Directory SSO | ||||
| Password policies | ||||
| Encryption in transit and at rest | ||||
| Audit logs |
ASISTA IT Service Management (ITSM)
For Large Enterprises
Optimize your IT processes with ASISTA’s IT Service Management Solution, while you align your operations to ITIL 4 standards.
ASISTA ITSM is designed to give your agents an outstanding experience and make them more efficient with features like…
- Self Service & Knowledge Management
- Incident Management
- Request Management
- Problem Management
- Change Management
- Configuration Management
- SLA Management
- Dashboards & Reports
- CSAT Surveys
- Ticketing Automation
ASISTA Advanced Asset/Item Management (ITAM)
For Large Enterprises
Be regulatory compliant and reduce asset support costs by keeping track of all your business assets with our IT & Non-IT Advanced Asset/Item Management Solution.
- Full lifecycle IT Asset Management with CMDB
- Hardware Asset Management
- Software Asset Management
- Integrate with AD, System Center and Cloud Service Providers
- Agentless Network Discovery
- Barcoding Support
- Service Management
- Spare Parts and Storage
- Disposal and Obsolescence
- Key performance indicators and management reporting
Wondering