Pricing Plans
Agent/Resolver-Based Pricing
INR
LITE
Self Service
- Web based Knowledgebase
- Mobile App – Android & iOS
- Unlimited Private & Public KB
- Portal Theme Customization
Ticketing & Automation
- Web & Email Ticketing
- Embedded Web Widget
- Ticketing Reports
- View Tickets by Public
- Customizable Notifications
- Incoming Ticket Automations
- Facebook & Twitter Ticketing
- Event Based Ticket Automations
- Customizable Workflow +
- Basic SLA Management *
- CSAT and CSAT Reports
- Collaboration (CC + Followers)
- Happy Code
- Basic Assets / Items Management Based Tickets #
- API Integration
+ One Customizable Workflow
* Bundled with One [1] SLA
# Bundled with 100 items
ADD-ONS
(₹ per month per addon)($ per month per addon)
( 4K requests / mth / bot )
Add-Ons ( 1K )
( Email or Social Channel )
STANDARD
Popular
Self Service
- Web based Knowledgebase
- Mobile App – Android & iOS
- Unlimited Private & Public KB
- Portal Theme Customization
Ticketing & Automation
- All features in LITE
- Multiple Business Process with customizable Workflow
- Advanced SLA Management *
- Multiple SLA Policies
- Rule Based Policies
- Incoming Ticket SLA
- Event Based SLA
- Multiple Business Hours
- Basic Assets / Items Management Based Tickets #
- Schedule Calendar Events
- Schedule Tickets
- Timesheet Tracker (Billable and Non-Billable)
- Approval Requests @
* Bundled with Five [5] SLAs
# Bundled with 250 items
@ Bundled with 2 Requests
ADD-ONS
(₹ per month per addon)($ per month per addon)
( 4K requests / mth / bot )
Add-Ons ( 1K )
( Email or Social Channel )
PROFESSIONAL
Enterprise Service Management
Self Service
- Web based Knowledgebase
- Mobile App – Android & iOS
- Unlimited Private & Public KB
- Portal Theme Customization
Ticketing & Automation
- All features in STANDARD
- Customizable Workflow +
Service Management
- Service Catalog Management ^
- Service Request Management
- Multiple Catalogs
- Customizable Workflows for Catalog/Category/Item
- Approval Requests @
+ Multiple Customizable Workflows
* Bundled with Five [5] SLAs
# Bundled with 250 items
^ Bundled with 200 Catalog Items
@ Bundled with Multiple Requests
ADD-ONS
(₹ per month per addon)($ per month per addon)
( 4K requests / mth / bot )
Add-Ons ( 1K )
( Email or Social Channel )
ENTERPRISE
ITIL 4 Standard Compliant ITSM
For Large Enterprises
Optimize your IT processes with Asista’s IT Service Management Solution, while you align your operations to ITIL 4 standards.
Asista ITSM is designed to give your agents an outstanding experience and make them more efficient with features like…
- Self Service & Knowledge Management
- Incident Management
- Request Management
- Problem Management
- Change Management
- Configuration Management
- SLA Management
- Dashboards & Reports
- CSAT Surveys
- Ticketing Automation
Asista IT Service Management (ITSM)
For Large Enterprises
Optimize your IT processes with Asista’s IT Service Management Solution, while you align your operations to ITIL 4 standards.
Asista ITSM is designed to give your agents an outstanding experience and make them more efficient with features like…
- Self Service & Knowledge Management
- Incident Management
- Request Management
- Problem Management
- Change Management
- Configuration Management
- SLA Management
- Dashboards & Reports
- CSAT Surveys
- Ticketing Automation
Asista Advanced Asset/Item Management (ITAM)
For Large Enterprises
Be regulatory compliant and reduce asset support costs by keeping track of all your business assets with our IT & Non-IT Advanced Asset/Item Management Solution.
- Full lifecycle IT Asset Management with CMDB
- Hardware Asset Management
- Software Asset Management
- Integrate with AD, System Center and Cloud Service Providers
- Agentless Network Discovery
- Barcoding Suport
- Service Management
- Spare Parts and Storage
- Disposal and Obsolescence
- Key performance indicators and management reporting
NOTE
- Pricing listed applies only to online payments and is subject to change for offline payments.
- Pricing excludes taxes.
Wondering