Pricing Plans

Agent/Resolver-Based Pricing

INR

LITE

₹599$9

per full agent per month
billed annually

₹359$5

per field service agent #
per month billed annually

# Field Agents can use mobile app only!

Self Service

  • Web based Knowledgebase
  • Mobile App – Android & iOS
  • Unlimited Private & Public KB
  • Portal Theme Customization

Ticketing & Automation

  • Web & Email Ticketing
  • Embedded Web Widget
  • Ticketing Reports
  • View Tickets by Public
  • Customizable Notifications
  • Incoming Ticket Automations
  • Facebook & Twitter Ticketing
  • Event Based Ticket Automations
  • Customizable Workflow +
  • Basic SLA Management *
  • CSAT and CSAT Reports
  • Collaboration (CC + Followers)
  • Happy Code
  • Basic Assets / Items Management Based Tickets #
  • API Integration
+ One Customizable Workflow
* Bundled with One [1] SLA
# Bundled with 100 items

ADD-ONS

(₹ per month per addon)($ per month per addon)


Answer Bot
( 4K requests / mth / bot )
₹1400$25

Basic Assets / Items
Add-Ons ( 1K )
₹1000$18

Additional Channel
( Email or Social Channel )
₹200$3

Private Domain with SSL
₹500$7

STANDARD

Popular

₹1599$23

per full agent per month
billed annually

₹959$14

per field service agent #
per month billed annually

# Field Agents can use mobile app only!

Self Service

  • Web based Knowledgebase
  • Mobile App – Android & iOS
  • Unlimited Private & Public KB
  • Portal Theme Customization

Ticketing & Automation

  • All features in LITE
  • Multiple Business Process with customizable Workflow
  • Advanced SLA Management *
    • Multiple SLA Policies
    • Rule Based Policies
      • Incoming Ticket SLA
      • Event Based SLA
  • Multiple Business Hours
  • Basic Assets / Items Management Based Tickets #
  • Schedule Calendar Events
  • Schedule Tickets
  • Timesheet Tracker (Billable and Non-Billable)
* Bundled with Five [5] SLAs
# Bundled with 250 items

ADD-ONS

(₹ per month per addon)($ per month per addon)


Answer Bot
( 4K requests / mth / bot )
₹1400$25

Basic Assets / Items
Add-Ons ( 1K )
₹1000$18

Additional Channel
( Email or Social Channel )
₹200$3

Private Domain with SSL
₹500$7

PROFESSIONAL

Enterprise Service Management

₹2099$30

per full agent per month
billed annually

₹1259$18

per field service agent #
per month billed annually

# Field Agents can use mobile app only!

Self Service

  • Web based Knowledgebase
  • Mobile App – Android & iOS
  • Unlimited Private & Public KB
  • Portal Theme Customization

Ticketing & Automation

  • All features in STANDARD
  • Customizable Workflow +

Service Management

  • Service Catalog Management ^
  • Service Request Management
  • Multiple Catalogs
  • Customizable Workflows for Catalog/Category/Item
+ Multiple Customizable Workflows
* Bundled with Five [5] SLAs
# Bundled with 250 items
^ Bundled with 200 Catalog Items

ADD-ONS

(₹ per month per addon)($ per month per addon)


Answer Bot
( 4K requests / mth / bot )
₹1400$25

Basic Assets / Items
Add-Ons ( 1K )
₹1000$18

Additional Channel
( Email or Social Channel )
₹200$3

Private Domain with SSL
₹500$7

ENTERPRISE

ITIL 4 Standard Compliant ITSM

For Large Enterprises

Optimize your IT processes with Asista’s IT Service Management Solution, while you align your operations to ITIL 4 standards.

Asista ITSM is designed to give your agents an outstanding experience and make them more efficient with features like…

  • Self Service & Knowledge Management
  • Incident Management
  • Request Management
  • Problem Management
  • Change Management
  • Configuration Management
  • SLA Management
  • Dashboards & Reports
  • CSAT Surveys
  • Ticketing Automation

Asista IT Service Management (ITSM)

For Large Enterprises

Optimize your IT processes with Asista’s IT Service Management Solution, while you align your operations to ITIL 4 standards.

Asista ITSM is designed to give your agents an outstanding experience and make them more efficient with features like…

 

  • Self Service & Knowledge Management
  • Incident Management
  • Request Management
  • Problem Management
  • Change Management
  • Configuration Management
  • SLA Management
  • Dashboards & Reports
  • CSAT Surveys
  • Ticketing Automation

Asista Advanced Asset/Item Management (ITAM)

For Large Enterprises

Be regulatory compliant and reduce asset support costs by keeping track of all your business assets with our IT & Non-IT Advanced Asset/Item Management Solution.

  • Full lifecycle IT Asset Management with CMDB
  • Hardware Asset Management
  • Software Asset Management
  • Integrate with AD, System Center and Cloud Service Providers
  • Agentless Network Discovery
  • Barcoding Suport
  • Service Management
  • Spare Parts and Storage
  • Disposal and Obsolescence
  • Key performance indicators and management reporting

NOTE

  • Pricing listed applies only to online payments and is subject to change for offline payments.
  • Pricing excludes taxes.

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