Customer Service

Helps you stay ahead of issues and engage with customers to their satisfaction, with its intelligent ticketing system.

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01 Ticketing

Your customers are happy when you engage with them effectively with Asista’s powerful ticketing features.

Ticketing

Helps you stay ahead of issues and engage with customers to their satisfaction, with its intelligent ticketing system.

One Window

Handle multi-channel queries from a single window.

Ticket Management

User-friendly, agent-friendly options for ticket management.

Custom Categories

Create custom ticket categories to segregate, assign and streamline ticket handling.

Custom Ticket Numbers

Set custom ticket numbers based on the type of ticket or channel through which it is received.

Ticket Dashboard

Filter through tickets easily using a detailed, color-coded state dashboard.

Ticket Details

View all activity on tickets with a detailed activity log.

Knowledge Base

Make troubleshooting a breeze and support your teams with a detailed knowledge base

Asista APIs

Quickly integrate Asista into your application with our APIs.

Multi-Channel

Capture queries raised via your web application or emails into the ticketing system.

Web & Email Channels

Capture queries raised via your web application or emails into the ticketing system.

Social Channels

Keep a watch for issues raised on social media channels such as Facebook and Twitter and automatically import them as tickets.

Web Widgets

Use smart web widgets within your website to capture ticket information.

Deeplink URLs

Tap into the power of deeplink URLs with mobile-specific widgets that let your customers log issues while on the go

Mobile Application

Provide support on the go and address queries with Asista’s Android and iOS mobile apps.

Chatbots

Service customers intelligently with chat bots that are easy to train.

Mobile SDKs

Pull Asista’s core features into your application with our powerful Android and iOS SDKs.

02 Multi-Channel

Expand your support horizons with Asista’s multi-channel support that brings issues or queries raised over different channels into one, versatile window.

03 Self Service & Knowledge Base

Empower your customers to resolve issues on their own and to expand their knowledge with carefully-prepared guides, FAQs and a comprehensive knowledge base.

Self Service & Knowledge Base

Helps you stay ahead of issues and engage with customers to their satisfaction, with its intelligent ticketing system.

KB Permissions

Control what content your teams, customers or the general public see.

Self Service

Allow customers resolve issues themselves and simplify your agents’ work.

Customization

Customize your self-service portal and keep it brand-friendly.

Automation

Helps you stay ahead of issues and engage with customers to their satisfaction, with its intelligent ticketing system.

SLA Automations

Deliver your promises consistently with SLA automations.

04 Automation

Tap into the power of automation with Asista’s Process Automation feature that lets you define specific actions on tickets and automates how they are handled according to pre-defined criteria.

05 Multi Workflows

Customize your business’ functional processes with Asista’s multi workflow feature. Making use of unique properties that define processes, Asista helps you stay flexible as you model your internal workflows with its powerful capabilities.

Multi Workflows

Helps you stay ahead of issues and engage with customers to their satisfaction, with its intelligent ticketing system.

Category Workflows

Use the simplicity and power of category-tied workflows.

Multiple Workflows

Push capabilities to their limits with multiple workflow support.

State Permissions

Control who sees what with permissions for workflow states.

Friendly Labels

Define friendly state labels to sync Asista with your brand and keep it user-friendly.

Basic Assets

Helps you stay ahead of issues and engage with customers to their satisfaction, with its intelligent ticketing system.

Asset Visibility

Control the visibility of your assets.

Custom Asset Fields

Use custom asset fields for lifecycle management.

Bulk Asset Upload

Integrate assets into Asista with bulk upload.

Asset State

Set assets into active or non-active states.

Map Users to Assets

Allocate assets to individual users.

CTI Model

Avoid clutter with category, type and item (CTI) supported asset modeling.

06 Basic Assets

Fulfill your enterprise requirements with Asista’s basic asset-supported ticketing system.

07 Team Collaboration

Improve all-round efficiency, quicker issue resolution and customer satisfaction when your team collaborates to meet your service goals. Asista’s collaborative features make it simple for teams to come together to handle specific tasks and offer effective customer service.

Team Collaboration

Helps you stay ahead of issues and engage with customers to their satisfaction, with its intelligent ticketing system.

Team View

Use team buckets to pool issues, queries and requests.

Child Tickets

Create child tickets to segregate activity within a single task.

SLAs

Helps you stay ahead of issues and engage with customers to their satisfaction, with its intelligent ticketing system.

Service Levels

Set Service Levels such as ticket response time and resolution times.

Automate Actions

Automate actions that should be carried out at different stages.

Email Notifications

Use e-mail notifications as reminders or escalate requests easily.

Multiple SLAs

Define multiple SLAs to cater to specific users and requests.

08 SLAs

Maintain your brand’s reputation when you deliver your SLAs (Service Level Agreements). Asista helps you deliver your SLAs confidently with the Service Assurance feature that streamlines how you handle requests and deal with escalations.

09 Reports

Stay abreast of your customers’ concerns and your agents’ activities with Asista’s seamless reporting feature.

Reports

Helps you stay ahead of issues and engage with customers to their satisfaction, with its intelligent ticketing system.

Various Report Types

Enjoy flexibility with a choice of different types of reports.

Agent-Based Reports

Use agent-based and team-based reports for internal evaluation.

Ticket-Based Reports

Individual ticket-based and state-based reports.

Asset-Based Reports

Identify and proactively resolve pain points with basic asset-based reports.

API Integration

Helps you stay ahead of issues and engage with customers to their satisfaction, with its intelligent ticketing system.

Web Hooks

Asista’s web hook triggers actions based on events for better collaboration.

Connectivity to Asista

Enrich your business application with information from Asista.

API Guides

Simplify integration with extensive documentation and guides.

10 API Integration

Fit Asista right into your IT eco-system with our deceptively simple, but powerful APIs. Our full-featured APIs integrate snugly with your enterprise or cloud application, bringing in the power of Asista’s core features.