Dear Customer, Team Asista is thrilled to announce that we have released the Service Catalog Management (SCM) module via the Asista portal. This new SCM module makes it simple to organize and categorize items into Catalogs and Categories. Let us quickly take you through how it looks and functions. You would have noticed a new …
Feature Release: Service Catalog Management Module Read More »
Dear Customer, Greetings from Team Asista! We are excited to inform you about some changes to existing Asista terminology as well as a new feature soon to be released on the Asista portal. What Is It All About? The introduction of new module and features requires that certain terminologies used within the Asista portal are …
Pre-Release: Terminology Updates & New Service Catalog Management Feature Read More »
Dear Customer, Team Asista is happy to let you know that we’ve simplified the way SLA statuses are displayed on the Android and iOS mobile apps. Here’s what we’ve included with the new updates. More user-friendly Response and Resolution time formats. Help texts for SLAs, Response and Resolution time updates. Do you love what you …
Feature Update: SLA Tags On The Asista’s Android And iOS Apps Read More »
Dear Customer, Greetings from Team Asista! It’s been a while since our last update and we’re really excited to let you know of three new features that we’ve added to the Asista portal. Scheduled Reports A new report scheduling feature has been added to the Reports section of the Asista portal. You can schedule reports …
Feature Release: Three New Features Added To The Asista Portal Read More »
Dear Customer, Team Asista is back with the exciting news of a new feature that we are sure you’ll absolutely love! With this release, you can now customize your portal’s banner to its entirety, including the banner image, gradients and colors. The new, banner customization feature makes your portal even more brand-focused and reiterates your …
Dear Customer, Greetings from Team Asista! We’re excited to announce that we’ve made some enhancements to the agent portal that are sure to make your team’s life easier! Are you eager to get a peek at what we’ve done? Well, here we go! 1. Your agents can now Comment and Set State of a ticket …
Dear Customer, It’s been a while since you heard from Team Asista and we have some exciting updates to share with you. We’ve been actively working on rolling out new features that will make working with your Asista tenant much simpler, and one such feature is the Supervisor Rule for ticket events. This new feature …
Dear Customer, Greetings from Team Asista! We are delighted to announce an exciting new feature that gives your support team an added, powerful boost. Get ready to allow your agents to now Create Anonymous Tickets. This new feature extends the scope of your support and services beyond just registered users, and lets them offer support …
Dear Customer, Hello from Team Asista! We’re thrilled to let you know that we’ve released yet another feature that we are sure will bring a smile to your customers’ faces. Prepare to captivate your customers and enhance service levels with enhanced Customer Satisfaction Surveys, controllable within each ticket. Prior to the launch of this new …
Dear Customer, Greetings from Team Asista! We are “HAPPY” to release a new feature that will give your Asista application a super-boost. Get ready to explore Happy Codes! Prior to the adoption of Happy Codes, other than an agent closing a ticket, there was no way to confirm whether the ticket had been actually completed …
Feature Release: Happy Codes For Service Requests Read More »
