Dear Customer, Greetings from Team Asista! We are delighted to announce an exciting new feature that gives your support team an added, powerful boost. Get ready to allow your agents to now Create Anonymous Tickets. This new feature extends the scope of your support and services beyond just registered users, and lets them offer support …
Dear Customer, Hello from Team Asista! We’re thrilled to let you know that we’ve released yet another feature that we are sure will bring a smile to your customers’ faces. Prepare to captivate your customers and enhance service levels with enhanced Customer Satisfaction Surveys, controllable within each ticket. Prior to the launch of this new …
Dear Customer, Greetings from Team Asista! We are “HAPPY” to release a new feature that will give your Asista application a super-boost. Get ready to explore Happy Codes! Prior to the adoption of Happy Codes, other than an agent closing a ticket, there was no way to confirm whether the ticket had been actually completed …
Feature Release: Happy Codes For Service Requests Read More »
Dear Customer, Greetings from Team Asista! We have new features released to your Asista User Portal which we would like to inform you at this point. The new features that you can explore are: CC Feature in Submit Request & Request Detail Pages Comment Policy for Ticket Statuses CC Feature in Submit Request & Request …
Feature Release: 2 New Features in Asista User Portal Read More »
Dear Customer, Greetings from Team Asista! We would like to keep you updated on the soon to be released design improvements in your Asista Agent Portal. What can you expect? To simplify the way your agents communicate with your customers on their tickets, we have improved the design of the comment box and the chat …
Pre-Release: Design Improvements in Comment Box & Chat Window in Agent Portal Read More »
Dear Customer, Greetings from Team Asista! As part of our continued initiatives for service enhancement, Asista is pleased to announce the launch of our much-awaited, fresh and fully revamped Agent Interface (UI). Our New Agent UI makes life simpler for agents, supervisors with easier navigation and improved User Experience (UX) and filters. If you’ve been …
Release: Fresh, Fully Revamped Agent Interface (UI) of Asista. Read More »
Dear Customer, Greetings from Team Asista! As part of our continued initiatives for service enhancement, Asista is pleased to announce the launch of our much-awaited, fresh and fully revamped Agent Interface (UI). Our New Agent UI makes life simpler for agents, supervisors with easier navigation and improved User Experience (UX) and filters. If you’ve been …
Pre-Release: Stay Tuned…..Fresh, Fully Revamped Agent Interface (UI) of Asista. Read More »
Dear Customer, Greetings from Team Asista! We are thrilled to announce the release of our revamped, Admin User Interface (UI), which makes life simpler for technical administrators with easier configuration options and more intelligent grouping of features. Here’s a glimpse of our revamped settings dashboard, which includes the option to simply search for a setting …
Dear Customer, Greetings from Team Asista! As part of our continued initiatives for service enhancement, Asista is pleased to announce the launch of our much-awaited, revamped, Admin User Interface (UI). Our revamped Admin UI makes like simpler for technical administrators with easier configuration options and more intelligent grouping of features. If you’ve been a part …
Dear Customer, We are excited to announce the launch of our iOS-based Agent Mobile App for Asista. This iOS App is designed for the Agent Role in Asista i.e. your agents, managers and supervisors. Using this iOS Mobile App, your agents can now perform all agent-related tasks of your Asista Portal on any compatible mobile …
