Dear Customer, Team Asista is thrilled to announce that we have released the Service Catalog Management (SCM) module via the Asista portal. This new SCM module makes it simple to organize and categorize items into Catalogs and Categories. Let us quickly take you...
Dear Customer, Greetings from Team Asista! We are excited to inform you about some changes to existing Asista terminology as well as a new feature soon to be released on the Asista portal. What Is It All About? The introduction of new module and features requires that...
Dear Customer, Team Asista is happy to let you know that we've simplified the way SLA statuses are displayed on the Android and iOS mobile apps. Here's what we've included with the new updates. More user-friendly Response and Resolution time formats. Help texts for...
Dear Customer, Greetings from Team Asista! It's been a while since our last update and we're really excited to let you know of three new features that we've added to the Asista portal. Scheduled Reports A new report scheduling feature has been added to the Reports...
Dear Customer, Team Asista is back with the exciting news of a new feature that we are sure you'll absolutely love! With this release, you can now customize your portal's banner to its entirety, including the banner image, gradients and colors. The new, banner...
Dear Customer, Greetings from Team Asista! We're excited to announce that we've made some enhancements to the agent portal that are sure to make your team's life easier! Are you eager to get a peek at what we've done? Well, here we go! 1. Your agents can now Comment...
Dear Customer, It's been a while since you heard from Team Asista and we have some exciting updates to share with you. We've been actively working on rolling out new features that will make working with your Asista tenant much simpler, and one such feature is the...
Dear Customer, Greetings from Team Asista! We are delighted to announce an exciting new feature that gives your support team an added, powerful boost. Get ready to allow your agents to now Create Anonymous Tickets. This new feature extends the scope of your support...
Dear Customer, Hello from Team Asista! We’re thrilled to let you know that we’ve released yet another feature that we are sure will bring a smile to your customers’ faces. Prepare to captivate your customers and enhance service levels with enhanced Customer...
Dear Customer, Greetings from Team Asista! We are “HAPPY” to release a new feature that will give your Asista application a super-boost. Get ready to explore Happy Codes! Prior to the adoption of Happy Codes, other than an agent closing a ticket, there was no way to...
Dear Customer, Greetings from Team Asista! We have new features released to your Asista User Portal which we would like to inform you at this point. The new features that you can explore are: CC Feature in Submit Request & Request Detail PagesComment Policy for...
Dear Customer, Greetings from Team Asista! We would like to keep you updated on the soon to be released design improvements in your Asista Agent Portal. What can you expect? To simplify the way your agents communicate with your customers on their tickets, we have...
Dear Customer, Greetings from Team Asista! As part of our continued initiatives for service enhancement, Asista is pleased to announce the launch of our much-awaited, fresh and fully revamped Agent Interface (UI). Our New Agent UI makes life simpler for agents,...
Dear Customer, Greetings from Team Asista! As part of our continued initiatives for service enhancement, Asista is pleased to announce the launch of our much-awaited, fresh and fully revamped Agent Interface (UI). Our New Agent UI makes life simpler for agents,...
Dear Customer, Greetings from Team Asista! We are thrilled to announce the release of our revamped, Admin User Interface (UI), which makes life simpler for technical administrators with easier configuration options and more intelligent grouping of features. Here’s a...
Dear Customer, Greetings from Team Asista! As part of our continued initiatives for service enhancement, Asista is pleased to announce the launch of our much-awaited, revamped, Admin User Interface (UI). Our revamped Admin UI makes like simpler for technical...
Dear Customer, We are excited to announce the launch of our iOS-based Agent Mobile App for Asista. This iOS App is designed for the Agent Role in Asista i.e. your agents, managers and supervisors. Using this iOS Mobile App, your agents can now perform all...
Our Asista Chatbots are not restricted to the Asista environment only. You can now tap into the power of Asista Chatbots and integrate them in your own custom business application. To help you accomplish this we are happy to release Asista Chatbot SDKs for the Android...
Having real-time, engaging and intelligent conversations with customers is the life blood of any business. An open channel of conversation can keep your customers engaged and these are more likely to be loyal customers. However, it is a hard reality that as a business...
As part of our continued initiatives for service enhancement, Asista is pleased to announce the launch of our much-awaited App Development Tools - our Android and iOS SDKs. Till date you were enjoying the power of Asista within the limits of the Asista application...
A well-defined Service Level Agreement (SLA) is crucial to provide consistent, efficient and quality service that matches your customers’ expectations. We, at Asista, understand the importance of SLAs for your business support. Thus, we are delighted to announce the release of our much awaited Service Level Agreement (SLA) module in the Asista application.
Dear Customer, We are excited to announce the launch of our iOS-based User Mobile App for Asista. This iOS App is designed for the User Role in Asista i.e. your customers. Using this iOS Mobile App, your customers can now harness the features of your Asista...
Today, 20th September, 2018 is yet another milestone for us! We have successfully released our much awaited New User Interface to your Asista Application. The feature-packed New User Interface is built to offer ease-of-use and a pleasant experience to your customers...