Digitize your Business Processes with our Workflow Platform
ASISTA’s Workflow Platform can revolutionize your service operations, such as Customer Service, Field Service, Employee Service, IT Service operations, and other Business Processes.
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Workflow Platform
Self-Service Portal
Streamline your operations and enhance user experience with ASISTA’s Self-Service Portal, a standalone platform designed to empower users and improve efficiency.
Empower your customers and agents with easy-to-use self-service portal, reducing your support team’s workload and improving customer satisfaction.
- Knowledge Base: Access a comprehensive library of resources, including articles, FAQs, and guides, to find answers to common questions and issues.
- Collaboration Tools: Convert a solved issue or request into a Knowledgebase Article or How-To guide to assist other agents & users who face the same issue.
- Utilize Chatbots: Offer 24/7 automated support for common queries, providing instant resolutions using well-trained chatbots.
Ticketing Portal
ASISTA’s Ticketing Portal is a user-friendly platform designed to streamline ticket management and improve customer satisfaction.
With ASISTA’s Ticketing Portal, organizations can streamline their ticket management processes, improve customer support, and enhance overall operational efficiency.
- Ticket Creation: Users can easily create new tickets, specifying the issue type, priority level, and other relevant details.
- Ticket Tracking: Users can track the status of their tickets in real-time, providing transparency and visibility into the resolution process.
- Communication Tools: The portal includes communication tools such as comments and notifications, facilitating collaboration between users and support teams.
- Collaboration Tools: Facilitate communication and collaboration among agents, enabling them to share insights and work together on requests.
- Integration Capabilities: Seamlessly integrate with other systems and tools to provide a unified agent experience and improve operational efficiency.
Service Catalog Portal
ASISTA’s Service Catalog Portal is a comprehensive platform that enables organizations to manage and showcase their services in a user-friendly manner, enhancing the overall service delivery experience.
With ASISTA’s Service Catalog Portal, organizations can effectively showcase their services, streamline service request processes, and improve overall service delivery.
- Service Listings: Showcase a catalog of services offered by your organization, including descriptions, pricing, and availability.
- Service Requests: Allow users to submit and track service requests, such as IT support tickets or facility maintenance, with ease.
- Request Management: Allow users to easily request services from the catalog, with options to customize requests based on their specific needs.
- Approval Workflows: Implement approval workflows for service requests, ensuring that requests are reviewed and approved by the appropriate stakeholders.
Reporting Portal
ASISTA’s Reporting Portal is a powerful platform that enables organizations to create, manage, and analyze reports to gain valuable insights into their operations and performance.
With ASISTA’s Reporting Portal, organizations can leverage data-driven insights to make informed decisions, improve operational efficiency, and drive business growth.
- Reporting and Analytics: The portal provides reporting and analytics tools to help organizations gain insights into ticket trends, service utilization and performance metrics.
- Report Creation: Easily create customized reports using a variety of data sources, including ticketing data, user activity, and performance metrics.
- Scheduled Reports: Schedule reports to be generated and delivered automatically, ensuring that stakeholders receive timely updates on performance.
- Data Export: Export reports in various formats, such as PDF, Excel, or CSV, for further analysis or sharing with stakeholders.
Ticketing Workflow
ASISTA’s Ticketing Workflow capabilities using well defined rules can help organizations automate the process of ticket handling, and manage & resolve customer inquiries and service requests efficiently.
By leveraging ASISTA’s ticketing workflows, organizations can streamline their ticket resolution process, improve response & resolution times, and enhance customer satisfaction.
- Workflow Automation: Workflows outline the steps involved in ticket resolution, such as ticket creation, assignment to agents, status updates, and resolution.
- Rule-Based Routing: Rules are used to automatically route tickets to the right agents or teams based on predefined criteria. For example, tickets can be routed based on the type of issue, the skillset of the agent, or the priority level of the ticket.
- SLA Management: Service Level Agreements (SLAs) define the expected response and resolution times for tickets. ASISTA uses rules to ensure that tickets are handled within the specified SLA timeframe.
- Escalation Rules: Escalation rules define conditions under which a ticket should be escalated to a higher level of support or management. For example, a ticket that has not been resolved within a certain timeframe may be escalated to a senior support agent.
- Notification Rules: Notification rules are used to keep stakeholders informed about the status of tickets. For example, notifications can be sent to customers when their ticket is received, assigned, or resolved.
- Customizable Workflows: ASISTA allows organizations to customize workflows and rules to suit their specific needs, ensuring you get flexibility to align ASISTA with your organization’s processes and workflows.
Dashboard Portal
ASISTA’s Dashboard Portal provides a centralized platform for organizations to visualize and monitor key performance indicators (KPIs), metrics, and trends in real-time, empowering them to make informed decisions and drive business success.
With ASISTA’s Dashboard Portal, organizations can transform raw data into meaningful insights, drive continuous improvement, and achieve their business objectives effectively.
- Customizable Dashboards: Create personalized dashboards based on user roles that display relevant metrics and KPIs, allowing users to focus on the information that matters most to them.
- Real-time Data Visualization: Visualize data in real-time through interactive charts, graphs, and widgets, providing actionable insights at a glance.
- Performance Tracking: Track performance against predefined goals and benchmarks, enabling organizations to identify areas for improvement and take corrective actions.
- Drill-down Capabilities: Drill down into specific data points to gain deeper insights and understand the underlying trends and patterns.
- Collaboration Tools: Facilitate collaboration among stakeholders by enabling them to share and discuss dashboard insights, fostering data-driven decision-making.
- Mobile Compatibility: Access dashboards on-the-go from any device, ensuring that users can stay informed and make decisions wherever they are.
Workflow Solutions
Customer Service
Simplify your business processes with ASISTA – Intelligent Customer Support Ticketing Software.
Along with traditional customer-support software functionalities, ASISTA comes packed with…
- Social Channel Integration
- Process Automation
- Items-Based Support
- Real-Time SLA Notifications
Field Service
Manage on-site services effectively with our Field Service Management Module and App.
Your field agents can now easily collaborate with your help desk agents to…
- Spot Problems
- Troubleshoot Issues
- Make the Right Decisions
- Deliver Unparalleled Service
- Always Meeting Your SLAs
Employee Service
Provide consistent value-added services to your customers, agents or employees with ASISTA’s Enterprise Service Management Solution while you align yourself with service management standards.
Expand your service management beyond IT services to include HR, Finance, Legal, Facilities and much more, all with one platform!
- Self-Service Portal
- Knowledgebase Management
- Service Request Management
- SLA Management
- Dashboards & Reports
- CSAT Surveys
- Requests Automation
IT Service
Optimize your IT processes with ASISTA’s IT Service Management Solution, while you align your operations to ITIL standards.
ASISTA ITSM is designed to give your agents an outstanding experience and make them more efficient with features like…
- Self Service & Knowledge Management
- Incident Management
- Request Management
- Problem Management
- Change Management
- Configuration Management
- SLA Management
- Dashboards & Reports
- CSAT Surveys
- Ticketing Automation
Business Process
Automate any of your organization’s business process with ASISTA’s customizable workflows to meet your specific service requirements. It includes Workflows, Forms and No-Code tools.
- Production Process
- Departmental Process
- Insurance Claim Process
- Employee Services Process
- and many more…
ASISTA has enabled our IT response team to move to centralised support, automated call routing leading to staff optimisation and cost saving and also improved our service response promptness leading to accountable service delivery. This has helped to reach employee centricity & high level of employee delight.
We are glad to inform that ASISTA has been instrumental in enabling the IT support team to respond to employees efficiently to resolve their services issues. We have seen a remarkable improvement in CSAT levels due to better responsiveness by the IT support team.
We are extremely happy after using ASISTA for our customer operations as ASISTA has been instrumental in enabling out consultants to respond and cater to customer requests and queries efficiently. We have seen a remarkable improvement in Customer Satisfaction as well as Consultant productivity.