Helps you stay ahead of issues and engage with customers to their satisfaction, with its intelligent ticketing system.
Your customers are happy when you engage with them effectively with Asista’s powerful ticketing features.
Expand your support horizons with Asista’s multi-channel support that brings issues or queries raised over different channels into one, versatile window.
Self Service & Knowledge Base
Empower your customers to resolve issues on their own and to expand their knowledge with carefully-prepared guides, FAQs and a comprehensive knowledge base.
Customize your business’ functional processes with Asista’s multi workflow feature. Making use of unique properties that define processes, Asista helps you stay flexible as you model your internal workflows with its powerful capabilities.
Fulfill your enterprise requirements with Asista’s basic asset-supported ticketing system.
Improve all-round efficiency, quicker issue resolution and customer satisfaction when your team collaborates to meet your service goals. Asista’s collaborative features make it simple for teams to come together to handle specific tasks and offer effective customer service.
Maintain your brand’s reputation when you deliver your SLAs (Service Level Agreements). Asista helps you deliver your SLAs confidently with the Service Assurance feature that streamlines how you handle requests and deal with escalations.
Stay abreast of your customers’ concerns and your agents’ activities with Asista’s seamless reporting feature.
Fit Asista right into your IT eco-system with our deceptively simple, but powerful APIs. Our full-featured APIs integrate snugly with your enterprise or cloud application, bringing in the power of Asista’s core features.