Customer Service
Helps you stay ahead of issues and engage with customers to their satisfaction, with its intelligent ticketing system.
01
Ticketing
Your customers are happy when you engage with them effectively with Asista’s powerful ticketing features.
02
Multi-Channel
Expand your support horizons with Asista’s multi-channel support that brings issues or queries raised over different channels into one, versatile window.
03
Self Service & Knowledge Base
Empower your customers to resolve issues on their own and to expand their knowledge with carefully-prepared guides, FAQs and a comprehensive knowledge base.
04
Automation
05
Multi Workflows
Customize your business’ functional processes with Asista’s multi workflow feature. Making use of unique properties that define processes, Asista helps you stay flexible as you model your internal workflows with its powerful capabilities.
06
Basic Assets
Fulfill your enterprise requirements with Asista’s basic asset-supported ticketing system.
07
Team Collaboration
Improve all-round efficiency, quicker issue resolution and customer satisfaction when your team collaborates to meet your service goals. Asista’s collaborative features make it simple for teams to come together to handle specific tasks and offer effective customer service.
08
SLAs
Maintain your brand’s reputation when you deliver your SLAs (Service Level Agreements). Asista helps you deliver your SLAs confidently with the Service Assurance feature that streamlines how you handle requests and deal with escalations.
09
Reports
Stay abreast of your customers’ concerns and your agents’ activities with Asista’s seamless reporting feature.
10
API Integration
Fit Asista right into your IT eco-system with our deceptively simple, but powerful APIs. Our full-featured APIs integrate snugly with your enterprise or cloud application, bringing in the power of Asista’s core features.
How Asista Helps?
Simply put Asista is an intelligent service automation platform designed to be cross-functional, collaborative & socially-intelligent. With this service automation platform you can simplify your business processes and bridge the gap between your teams, customers and assets.
Asista enables organizations to achieve higher customer lifetime value and greater employee productivity with an integrated service automation platform.
01
Simplify your business processes and connect your teams, customers and basic assets.
02
Empower your field agents with a seamless mobile application & always fulfill your SLAs.
03
Keep your finger on the pulse of your assets with full-lifecycle Advanced Asset Management.
04
Optimize your IT processes with Asista ITSM to make your agents more efficient.
