Pricing Plans
Agent or Resolver-based Pricing
LITE
₹599$9
per full agent per month
billed annually
₹359$5
per field service agent #
per month billed annually
# Field Agents can use mobile app only!
Customer Service, Field Service & IT Helpdesk Workflow
- Self Service & Knowledge Management
- Products & Services-based Ticketing
- We, Email, Social Media Channels
- Warranty / Maintenance Contract Tracking for each product & service *
- CSAT & Happy Code
- Workflow Automation +
- Field Service Management
+ One Customizable Workflow
* Bundled with One [1] SLA
STANDARD
Popular
₹1599$23
per full agent per month
billed annually
₹959$14
per field service agent #
per month billed annually
# Field Agents can use mobile app only!
Everything in LITE, and:
Advanced Field Service and IT Helpdesk Workflow
- Item & Asset-based Ticketing #
- Multiple Business Process Automation
- Productivity Assessment & Effort Tracking
- Advanced Field Service Management
- AI / Machine Learning
- Multiple SLA Policies *
- API and Apps Integration
- Enterprise Authentication
# Bundled with 250 items
* Bundled with Five [5] SLAs
PROFESSIONAL
Enterprise Service Management
₹2599$40
per full agent per month
billed annually
₹1559$24
per field service agent #
per month billed annually
# Field Agents can use mobile app only!
Everything in STANDARD, and:
Enterprise Service Management Workflow
- Service Request Management
- Service Catalog Management ^
- Change Management
- Advanced Asset Management (Add-on) #
- Custom Authentication
# Bundled with 250 items
^ Bundled with 200 Catalog Items
ENTERPRISE
For Large Enterprises
Business Process Automation
Automate any of your organization’s business process with ASISTA’s Workflows, Forms and No-Code tools.
- Production Process
- Departmental Process
- Insurance Claim Process
- Employee Services Process
- and many more…
ASISTA ITSM
Optimize your IT processes with ASISTA’s IT Service Management Solution, while you align your operations to ITIL 4 standards.
- Incident Management
- Request Management
- Problem Management
- Change Management
- Configuration Management
- SLA Management *
- Dashboards & Reports
- CSAT Surveys
- Ticketing Automation +
- Advanced Analytics
+ Multiple Customizable Workflows
* Bundled with Five [5] SLAs
Add Ons
Answer Bot
4000 requests per month per bot
₹1400$25
Basic Assets / Items
Add-Ons – Qty. 1000
₹1000$18
Additional Channel
Email or Social Channel
₹200$3
Private Domain with SSL
—
₹500$7
NOTE
- Pricing listed applies only to online payments and is subject to change for offline payments.
- Pricing excludes taxes.
Compare Features
General Service Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Agent limit per tenant | Unlimited | Unlimited | Unlimited | Unlimited |
Customer limit | Unlimited | Unlimited | Unlimited | Unlimited |
Uptime SLA | 0.99 | 0.995 | 0.995 | 0.995 |
Email and embeddable widget support | ||||
Brand Customisation | ||||
Forms | ||||
Configurable workflows | ||||
Customizable queues | ||||
Reporting and analytics | ||||
API and Apps Integration | ||||
Mobile app support (Andriod and iOS) | ||||
Email, SMS and App Push notifications | ||||
Self-Service & Knowledge Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Self-service portal | ||||
Knowledge Management - Customisable Topic and Article | ||||
Multiple format support | ||||
Target user specific article assignment | ||||
AI ChatBot (Add-On) | ||||
Known Error Database | ||||
Smart article suggestion for users | ||||
Smart article suggestion for resolvers (agents) | ||||
Knowledge article tagging | ||||
Customer Service Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Customer service management process | ||||
Organization profiles & fields (Branch, Address, Location etc) | ||||
User profiles & fields (Designation, Time-Zone, Reporting manager etc) | ||||
Customer specific Ticket Prefix/Suffix Tagging | ||||
Customer specific team and Routing | ||||
Enterprise Service Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
HR service management process | ||||
Admin / Facilities service management process | ||||
Legal service management process | ||||
Accounts service management process | ||||
General service management process | ||||
Field Service Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Location based Routing | ||||
PIN code based Routing | ||||
Technician / Agent Availability Tracing | ||||
Intelligent Product based routing | ||||
Happy Code Support | ||||
iOS and Android Field Mobile app for technicians / agents | ||||
Push Notification | ||||
Omni Channel | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Dedicated Web Portal | ||||
Web-Widget | ||||
Mobile widget | ||||
Mobile app support (Andriod and iOS) | ||||
API | ||||
Authentication | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Username and Password | ||||
Email OTP based | ||||
SMS OTP based | ||||
Active Directory based SSO | ||||
Custom Data element based authentication | ||||
3rd Party Credential Store SSO | ||||
Contact Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Company and Branch Management | ||||
Users and Managers | ||||
Agents and Teams Management | ||||
Customisable Contact forms | ||||
Self Sign-up for Users | ||||
Collaboration | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Collaboration using CC (Carbon Copy) | ||||
Collaboration using Followers (Resolvers Collaboration) | ||||
Agents and Teams Management | ||||
Google and O365 Calendar Integration for easy Scheduling | ||||
Ticketing Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Ticket creation | Manual | Manual, automatic, API, and template | Manual, automatic, API, and template | Manual, automatic, API, and template |
Configurable Workflow | ||||
State and State Group Management | ||||
Customisable Forms | ||||
Customisable Tasks | ||||
Customisable Approval Flows | ||||
Customisable Ticket Category | ||||
Customisable Priority | ||||
Bulk Ticket Creation (Import and Export) | ||||
Service Catalog Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Service Catalog / Category and Service Item Customisation | ||||
Service Item publishing | ||||
Service Item automation | ||||
Service Request Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Service Request Customisation | ||||
Service Request Automation | ||||
Service Request Approval workflow | ||||
Change Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Multi-user and group approvals | ||||
Customisable Change workflow | ||||
Customisable Change form | ||||
Product and Item Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Customisable Category / Type / Item (CTI) elements for IT and Non-IT Items | ||||
Customisable Product and Item fields | ||||
Private Item mapping | ||||
Public Item mapping | ||||
Shared Item mapping | ||||
Custodian, Primary Owner and Secondary Owner for given Item | ||||
Advanced Asset Management | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Asset Auto discovery using advanced asset module | ||||
Dependency mapping | ||||
Dynamic object fields | ||||
IT Asset Management | ||||
Fixed Asset Management | ||||
Software Configuration Management | ||||
Hardware Configuration MAnagement | ||||
Manage Cloud Assets | ||||
IT Asset Management for SCCM / InTune | ||||
IT Asset Management for JIRA / Azure | ||||
Service Level Management (SLA Management) | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Multiple SLA | 1 | |||
Multiple Business Hours | 1 | |||
Multiple Holiday List | 1 | |||
Time-Zone aware SLA | ||||
Pause and Resume SLA on specific flow states | ||||
Rule based SLA assignment | ||||
Fully customisable alert point configuration (Before, On and After SLA points) | ||||
Notify when SLA breach / pre-breach or post-breach occurs | ||||
Write automation rules when SLA breach / pre-breach or post-breach occurs | ||||
Automation | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Easy, Yet powerful, fully Customisable Business Rule | ||||
Write rich rules with 100+ Conditionable data elements | ||||
Supports Multi-Step rules for advanced process automation | ||||
Write automation rule when new ticket is raised | ||||
Write automation rules during the life-cycle of the ticket | ||||
Time-based rules to automate complex process automations | ||||
Resolver / Agent availability aware ticket allocation | ||||
Round-Robin based ticket allocation | ||||
Productivity Assessment | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Time-Sheet for Effort capturing for ER / CR and Adhoc cases | ||||
Multiple Time Sheet template | ||||
Time-Sheet executive report | ||||
Time-Sheet resolver analysis report | ||||
Notification and Alerts | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Email Notification | ||||
SMS Notification (Consumable) | ||||
3rd Party notification service integration | ||||
Pre-built with 100+ notification templates | ||||
Create your own notification template | ||||
Finer controls over notification as who and how they should receive notification | ||||
Customisable Email list for targetted notification | ||||
Customer Experience | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Customisable CSAT Surveys | ||||
Send Survey on Specific STATE or based on rule or manual survey | ||||
CSAT Analysis report | ||||
CSAT and Resolver performance report | ||||
Machine Learning (ML) | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Machine Learning based Ticket Type Classification | ||||
Machine Learning based Ticket Category Classification | ||||
Machine Learning based Ticket Tagging | ||||
Real-time Sentiment Analysis per Ticket wise and per conversation wise | ||||
Automation based on sentiment score | ||||
API and Apps Integration | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
REST API for inward integration | ||||
SDK | ||||
Web-hook based outward integration | ||||
Analytics | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Real-Time Dashboard | ||||
Dashboard filter | ||||
Agent Performance reports | ||||
SLA Compliance Reports | ||||
Time-Sheet Reports | ||||
Ticket Analysis Report | ||||
Trend Analysis Reports | ||||
MTTx Report (Mean-Time-to-Respond and Resolve ) | ||||
Download Reports in PDF, CSV and Excel Formats | ||||
Schedule report to be delivered on specific time to specific group | ||||
Security and Controls | LITE | STANDARD | PROFESSIONAL | ENTERPRISE |
Access - Active Directory SSO | ||||
Password policies | ||||
Encryption in transit and at rest | ||||
Audit logs |
ASISTA IT Service Management (ITSM)
For Large Enterprises
Optimize your IT processes with ASISTA’s IT Service Management Solution, while you align your operations to ITIL 4 standards.
ASISTA ITSM is designed to give your agents an outstanding experience and make them more efficient with features like…
- Self Service & Knowledge Management
- Incident Management
- Request Management
- Problem Management
- Change Management
- Configuration Management
- SLA Management
- Dashboards & Reports
- CSAT Surveys
- Ticketing Automation
ASISTA Advanced Asset/Item Management (ITAM)
For Large Enterprises
Be regulatory compliant and reduce asset support costs by keeping track of all your business assets with our IT & Non-IT Advanced Asset/Item Management Solution.
- Full lifecycle IT Asset Management with CMDB
- Hardware Asset Management
- Software Asset Management
- Integrate with AD, System Center and Cloud Service Providers
- Agentless Network Discovery
- Barcoding Support
- Service Management
- Spare Parts and Storage
- Disposal and Obsolescence
- Key performance indicators and management reporting
Wondering