Pricing Plans

Helpdesk
LITE

.

Free TrialBuy Now

599

per full agent per month
billed annually

359

per field service agent #
per month billed annually

# Agents can use mobile app only!

Self Service
  • Web based Knowledgebase
  • Mobile App - Android & iOS
  • Unlimited Private & Public KB
  • Portal Theme Customization
Ticketing & Automation
  • Web & Email Ticketing
  • Embedded Web Widget
  • Ticketing Reports
  • View Tickets by Public
  • Customizable Notifications
  • Incoming Ticket Automations
  • Facebook & Twitter Ticketing
  • Customizable Notifications
  • Event Based Ticket Automations
  • Customizable Workflow +
  • Basic SLA Management *
  • CSAT and CSAT Reports
  • Collaboration (CC + Followers)
  • Happy Code
  • Basic Assets / Items Management Based Tickets #
  • API Integration

+ One Customizable Workflow

* Bundled with One [1] SLA

# Bundled with 100 items

ADD-ONS
( per month per addon )

Answer Bot
( 4K requests / mth / bot ) 1400
Basic Assets / Items
Add-Ons ( 1K ) 1000
Additional Channel
( Email or Social Channel ) 200
Private Domain with SSL 500

Most Liked

Helpdesk
PLUS

Popular

Buy Now

1599

per full agent per month
billed annually

959

per field service agent #
per month billed annually

# Agents can use mobile app only!

Self Service
  • Web based Knowledgebase
  • Mobile App - Android & iOS
  • Unlimited Private & Public KB
  • Portal Theme Customization
Ticketing & Automation
  • All features in Helpdesk LITE
  • Multiple Business Process with customizable Workflow
  • Advanced SLA Management *
    • Multiple SLA Policies
    • Rule Based Policies
      • Incoming Ticket SLA
      • Event Based SLA
  • Multiple Business Hours
  • Basic Assets / Items Management Based Tickets #
  • Schedule Calendar Events
  • Schedule Tickets
  • Timesheet Tracker (Billable and Non-Billable)

* Bundled with Five [5] SLAs

# Bundled with 250 items

ADD-ONS
( per month per addon )

Answer Bot
( 4K requests / mth / bot ) 1400
Basic Assets / Items
Add-Ons ( 1K ) 1000
Additional Channel
( Email or Social Channel ) 200
Private Domain with SSL 500

ESM
LITE

(Enterprise Service Management)

Buy Now

999

per full agent per month
billed annually

599

per field service agent #
per month billed annually

# Agents can use mobile app only!

Self Service
  • Web based Knowledgebase
  • Mobile App - Android & iOS
  • Unlimited Private & Public KB
  • Portal Theme Customization
Service Management
  • Service Catalog Management %
  • Service Request Management
  • Multiple Catalogs
  • Customizable Workflows for Catalog/Category/Item
Ticketing & Automation
  • Web & Email Ticketing
  • Embedded Web Widget
  • Ticketing Reports
  • View Tickets by Public
  • Customizable Notifications
  • Incoming Ticket Automations
  • Facebook & Twitter Ticketing
  • Customizable Notifications
  • Event Based Ticket Automations
  • Customizable Workflows +
  • Basic SLA Management *
  • CSAT and CSAT Reports
  • Collaboration (CC + Followers)
  • Happy Code
  • Basic Assets / Items Management Based Tickets #
  • API Integration

+ Multiple Customizable Workflows

* Bundled with Two [2] SLAs

# Bundled with 100 items

% Bundled with 50 Catalog Items

ADD-ONS
( per month per addon )

Answer Bot
( 4K requests / mth / bot ) 1400
Basic Assets / Items
Add-Ons ( 1K ) 1000
Additional Channel
( Email or Social Channel ) 200
Private Domain with SSL 500

ESM
PLUS

(Enterprise Service Management)

Buy Now

2099

per full agent per month
billed annually

1259

per field service agent #
per month billed annually

# Agents can use mobile app only!

Self Service
  • Web based Knowledgebase
  • Mobile App - Android & iOS
  • Unlimited Private & Public KB
  • Portal Theme Customization
Service Management
  • Service Catalog Management %
  • Service Request Management
  • Multiple Catalogs
  • Customizable Workflows for Catalog/Category/Item
Ticketing & Automation
  • All features in ESM LITE
  • Multiple Business Process with customizable Workflow
  • Advanced SLA Management *
    • Multiple SLA Policies
    • Rule Based Policies
      • Incoming Ticket SLA
      • Event Based SLA
  • Multiple Business Hours
  • Basic Assets / Items Management Based Tickets #
  • Schedule Calendar Events
  • Schedule Tickets
  • Timesheet Tracker (Billable and Non-Billable)

* Bundled with Five [5] SLAs

# Bundled with 250 items

% Bundled with 200 Catalog Items

ADD-ONS
( per month per addon )

Answer Bot
( 4K requests / mth / bot ) 1400
Basic Assets / Items
Add-Ons ( 1K ) 1000
Additional Channel
( Email or Social Channel ) 200
Private Domain with SSL 500

Asista IT Service Management (ITSM)

For Large Enterprises

Optimize your IT processes with Asista's IT Service Management Solution, while you align your operations to ITIL 4 standards.

Asista ITSM is designed to give your agents an outstanding experience and make them more efficient with features like...

  • Self Service & Knowledge Management
  • Incident Management
  • Request Management
  • Problem Management
  • Change Management
  • Configuration Management
  • SLA Management
  • Dashboards & Reports
  • CSAT Surveys
  • Ticketing Automation

Contact Us

Asista Advanced Asset/Item Management (ITAM)

For Large Enterprises

Be regulatory compliant and reduce asset support costs by keeping track of all your business assets with our IT & Non-IT Advanced Asset/Item Management Solution.

  • Full lifecycle IT Asset Management with CMDB
  • Hardware Asset Management
  • Software Asset Management
  • Integrate with AD, System Center and Cloud Service Providers
  • Agentless Network Discovery
  • Barcoding Suport
  • Service Management
  • Spare Parts and Storage
  • Disposal and Obsolescence
  • Key performance indicators and management reporting

Contact Us

Note

  • Pricing listed applies only to online payments and is subject to change for offline payments.
  • Pricing excludes taxes.

Wondering

Have 100+ Agents?

Contact us at sales@asista.com
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