Customer engagement software

An Effective Customer Engagement Plan – Where Do I Begin?

96% of unhappy customers don’t complain, however 91% of those will simply leave and never come back. – 1Financial Training Services A mistake that many businesses make is to assume that all is well if their customer support hotline is not ringing off the hook. Not hearing from disgruntled customers does not mean they are …

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Feature Release: Asista Service Level Agreement (SLA)

A well-defined Service Level Agreement (SLA) is crucial to provide consistent, efficient and quality service that matches your customers’ expectations. We, at Asista, understand the importance of SLAs for your business support. Thus, we are delighted to announce the release of our much awaited Service Level Agreement (SLA) module in the Asista application.

Customer engagement software

5 Ways Customer Engagement Can Benefit Your Business

Are you wondering what all the hype about “customer engagement” is? You are not alone! We have already defined what customer engagement is in our previous blog post and also touched slightly on how it is beneficial. In this article, we are going to dive deeper and explain how customer engagement can actually benefit your …

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The 7 Steps Needed For Putting Customer Engagement Into Action

Do you have your customer engagement plan in place? If you haven’t, our guide on creating an effective customer engagement plan will help you. If you’ve got your plan in place, though, it is time to take it off the drawing board and put it into action. Successful customer engagement takes a bit of more …

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Customer engagement

A Quick Introduction to Customer Engagement

“Customers are transitioning to communicating and buying through digital channels.” – Gartner, 2013 Survey This statement by Gartner highlights a hard reality of today’s customer behavior. Customer loyalty is no more dependent simply on “customer satisfaction”, as it was believed a decade ago. With the popularity of the Internet and social media channels, customers are …

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Your Asista Portal Now In A Mobile App for iOS

Dear Customer, We are excited to announce the launch of our iOS-based User Mobile App for Asista. This iOS App is designed for the User Role in Asista i.e. your customers. Using this iOS Mobile App, your customers can now harness the features of your Asista Portal on any compatible mobile device, wherever they are. Here is …

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Release of New User Interface for Asista

Today, 20th September, 2018 is yet another milestone for us! We have successfully released our much awaited New User Interface to your Asista Application. The feature-packed New User Interface is built to offer ease-of-use and a pleasant experience to your customers as they browse through your Asista Application. A few beneficial features are listed below: …

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