Revamped, Admin User Interface (UI) of Asista.

Dear Customer, Greetings from Team Asista! As part of our continued initiatives for service enhancement, Asista is pleased to announce the launch of our much-awaited, revamped, Admin User Interface (UI). Our revamped Admin UI makes like simpler for technical administrators with easier configuration options and more intelligent grouping of features. If you’ve been a part …

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How To Choose The Best Customer Service Operations Software

How To Choose The Best Customer Service Operations Software

“Small and medium-sized companies definitely need an on-demand service solution, a ‘Geek Team’ standing at the ready.” – Financial Times While this statement by Financial Times is an undeniable fact today, gone are the days when companies had to build-up competent in-house IT teams to handle customer engagement activities. With the new style and era …

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Fascinating Facts About Customer Engagement Software

Fascinating Facts About Customer Engagement Software

Customer engagement has become almost a necessity in the business world today. Customers cannot do without effective engagement, and businesses cannot really tap into their customers’ needs if they don’t keep the conversation going. This demand has given birth to a growing number of solutions and software that aim at bridging the gap between customers’ …

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What Are The Latest Trends In Customer Service Operations Software

“Customers are more demanding than ever. They have more power than they used to. They are smarter and have higher expectations than ever before.” – Forbes It is true that the customers today are actively seeking to include their digital interactions into daily activities. With customers demanding more than ever, trends in customer service operations …

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Customer Engagement Software

Why Customer Engagement Software Is The Most Trending Thing Now

“The next 10 years will generate an order of magnitude more change than we have seen in the last 10 years.” – Brian Hopkins, Ted Schadler and James McCormick. Authors of Forrester’s Report, “The Insights-Driven Business” A few decades ago, the world of customer engagement was very different. A brand would just broadcast a message …

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Release: Asista Chatbot SDKs

Our Asista Chatbots are not restricted to the Asista environment only. You can now tap into the power of Asista Chatbots and integrate them in your own custom business application. To help you accomplish this we are happy to release Asista Chatbot SDKs for the Android and iOS platforms. You can find the documentation for …

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Customer engagement software

An Effective Customer Engagement Plan – Where Do I Begin?

96% of unhappy customers don’t complain, however 91% of those will simply leave and never come back. – 1Financial Training Services A mistake that many businesses make is to assume that all is well if their customer support hotline is not ringing off the hook. Not hearing from disgruntled customers does not mean they are …

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