Aug 25, 2023 | Customer Engagement
In the present day, automation of customer service has become important for businesses to run smoothly. By using a combination of modern technology, like chatbots, and knowledgeable customer service reps, companies can give their customers quick, accurate, and...
Aug 25, 2023 | Customer Engagement
Customer service has changed a lot in recent years, and people now expect fast, tailored help across different platforms. This means businesses are facing a lot of pressure to deliver great support without spending too much money. Cloud-based customer service...
Feb 8, 2023 | Customer Engagement
Providing excellent customer service is essential for success in the fast-paced and competitive business environment of today. As customer expectations continue to rise, it can be a challenge for businesses to keep up and deliver the level of support that customers...
Feb 8, 2023 | Customer Engagement
In a world where time is of the essence, customers demand nothing but the best when it comes to customer service. We’ve listed their top 5 expectations below. Convenience Professional and Friendly Interactions with Customer Service Reps Faster Response and...
Feb 8, 2023 | Customer Engagement
In the intensely competitive markets, quality of customer support can be a strong differentiator, from routine to high value products and services. It can feel like an uphill battle to keep everyone satisfied. What if we told you that there’s a solution...
Jan 28, 2023 | Customer Engagement
“Small and medium-sized companies definitely need an on-demand service solution, a ‘Geek Team’ standing at the ready.” – Financial Times While this statement by Financial Times is an undeniable fact today, gone are the days when companies had to build-up competent...
Jan 25, 2023 | Customer Engagement
Customer engagement has become almost a necessity in the business world today. Customers cannot do without effective engagement, and businesses cannot really tap into their customers’ needs if they don’t keep the conversation going. This demand has given...
Jan 15, 2023 | Customer Engagement
Do you have your customer engagement plan in place? If you haven’t, our guide on creating an effective customer engagement plan will help you. If you’ve got your plan in place, though, it is time to take it off the drawing board and put it into action. Successful...
Jan 10, 2023 | Customer Engagement
“The next 10 years will generate an order of magnitude more change than we have seen in the last 10 years.” – Brian Hopkins, Ted Schadler and James McCormick. Authors of Forrester’s Report, “The Insights-Driven Business” A few decades ago, the world of customer...
Jan 10, 2023 | Customer Engagement
96% of unhappy customers don’t complain, however 91% of those will simply leave and never come back. – 1Financial Training Services A mistake that many businesses make is to assume that all is well if their customer support hotline is not ringing off the hook....
