Customer and employee service teams play a crucial role in ensuring smooth operations and satisfying experiences. However, these teams come with their own set of costs that can often go unnoticed. Inefficiencies in manual operations, customer dissatisfaction, employee...
5 Best Practices in Field Service Automation
Field service operations are the driving force behind superior customer experiences in today's rapidly evolving business world. However, without effective automation, field service teams can face challenges similar to those encountered by employees seeking support in...
5 Employee Helpdesk Automation Best Practices for Streamlining Support Operations
In today’s dynamic and rapidly evolving work environment, employees often come across challenges when looking for technical and non-technical support. It can be time-consuming and frustrating to navigate many departments, identify the right person to approach, and...
7 Business Benefits of an Integrated Employee Helpdesk
In the fast-paced business world, employees are like busy commuters trying to navigate a sprawling city. They often find themselves seeking technical and non-technical information and support from various departments, much like searching for scattered train platforms....
5 Benefits of Automating Field Service Management
Your field service team members play a crucial role in ensuring customer satisfaction and loyalty. The quality of service provided by your team, along with the standard of your products, greatly influences customer lifetime value. That's why leading businesses across...
Understanding the Essential Performance Metrics for Effective Service Management
Any company that wants to satisfy customers, cut costs, and maintain its competitiveness must have an effective service management strategy in place. Service management includes tracking and improving a variety of performance indicators that affect the way services...
Optimizing Service Management for Distributed Workforces: 5 Tips for Success with Automation
Many businesses today are embracing distributed workforces to access top talent, cut costs, and boost flexibility. However, managing a dispersed workforce can have its own set of difficulties, particularly when it comes to service management. In this blog post, we...
How to Optimise Multi-Location Field Service Management: Solving the Top 5 Challenges with Field Service Automation
Field service management in companies with multi-locations is a crucial function. It involves managing groups of technicians who need to go to different places to serve customers. However, running field service activities in a company with multiple locations is not an...
Unified Approach to Customer Service, Field Service & Employee Helpdesk Management
As a business owner, you are aware that providing excellent customer support is crucial to your company's success. The demands of managing customer support, field service, and employee helpdesk management, however, increase as your company expands. Fortunately,...
Overcoming Today’s Field Service Challenges with Automation
"Change is the law of life. And those who look only to the past or present are certain to miss the future." - John F. Kennedy Over the years, there have been major changes in the field service industry. Field service teams used to only be responsible for performing...
Customer Service Automation: Best Practices for Success
In the present day, automation of customer service has become important for businesses to run smoothly. By using a combination of modern technology, like chatbots, and knowledgeable customer service reps, companies can give their customers quick, accurate, and...
Taking Your Business Success to the Next Level with Cloud-Based Customer Service Automation
Customer service has changed a lot in recent years, and people now expect fast, tailored help across different platforms. This means businesses are facing a lot of pressure to deliver great support without spending too much money. Cloud-based customer service...
Top 7 Benefits of Customer Support Automation
Providing excellent customer service is essential for success in the fast-paced and competitive business environment of today. As customer expectations continue to rise, it can be a challenge for businesses to keep up and deliver the level of support that customers...
Top 5 Expectations Customers Have and Examples of How Automation Can Help Meet Them
In a world where time is of the essence, customers demand nothing but the best when it comes to customer service. We’ve listed their top 5 expectations below. Convenience Professional and Friendly Interactions with Customer Service Reps Faster Response and...
Top 5 Challenges in Customer Service Management That Automation Can Resolve
In the intensely competitive markets, quality of customer support can be a strong differentiator, from routine to high value products and services. It can feel like an uphill battle to keep everyone satisfied. What if we told you that there's a solution that can...
How To Choose The Best Customer Service Operations Software
“Small and medium-sized companies definitely need an on-demand service solution, a ‘Geek Team’ standing at the ready.” – Financial Times While this statement by Financial Times is an undeniable fact today, gone are the days when companies had to build-up competent...
Fascinating Facts About Customer Engagement Software
Customer engagement has become almost a necessity in the business world today. Customers cannot do without effective engagement, and businesses cannot really tap into their customers' needs if they don't keep the conversation going. This demand has given birth to a...
The 7 Steps Needed For Putting Customer Engagement Into Action
Do you have your customer engagement plan in place? If you haven’t, our guide on creating an effective customer engagement plan will help you. If you’ve got your plan in place, though, it is time to take it off the drawing board and put it into action. Successful...
Why Customer Engagement Software Is The Most Trending Thing Now
“The next 10 years will generate an order of magnitude more change than we have seen in the last 10 years.” - Brian Hopkins, Ted Schadler and James McCormick. Authors of Forrester’s Report, “The Insights-Driven Business” A few decades ago, the world of customer...
An Effective Customer Engagement Plan – Where Do I Begin?
96% of unhappy customers don’t complain, however 91% of those will simply leave and never come back. - 1Financial Training Services A mistake that many businesses make is to assume that all is well if their customer support hotline is not ringing off the hook. Not...
What Are The Latest Trends In Customer Service Operations Software
“Customers are more demanding than ever. They have more power than they used to. They are smarter and have higher expectations than ever before.” - Forbes It is true that the customers today are actively seeking to include their digital interactions into daily...
5 Ways Customer Engagement Can Benefit Your Business
Are you wondering what all the hype about “customer engagement” is? You are not alone! We have already defined what customer engagement is in our previous blog post and also touched slightly on how it is beneficial. In this article, we are going to dive deeper and...
A Quick Introduction to Customer Engagement
“Customers are transitioning to communicating and buying through digital channels.” - Gartner, 2013 Survey This statement by Gartner highlights a hard reality of today’s customer behavior. Customer loyalty is no more dependent simply on “customer satisfaction”, as it...