Customer Engagement

How To Choose The Best Customer Service Operations Software

How To Choose The Best Customer Service Operations Software

“Small and medium-sized companies definitely need an on-demand service solution, a ‘Geek Team’ standing at the ready.” – Financial Times While this statement by Financial Times is an undeniable fact today, gone are the days when companies had to build-up competent in-house IT teams to handle customer engagement activities. With the new style and era …

How To Choose The Best Customer Service Operations Software Read More »

Fascinating Facts About Customer Engagement Software

Fascinating Facts About Customer Engagement Software

Customer engagement has become almost a necessity in the business world today. Customers cannot do without effective engagement, and businesses cannot really tap into their customers’ needs if they don’t keep the conversation going. This demand has given birth to a growing number of solutions and software that aim at bridging the gap between customers’ …

Fascinating Facts About Customer Engagement Software Read More »

What Are The Latest Trends In Customer Service Operations Software

“Customers are more demanding than ever. They have more power than they used to. They are smarter and have higher expectations than ever before.” – Forbes It is true that the customers today are actively seeking to include their digital interactions into daily activities. With customers demanding more than ever, trends in customer service operations …

What Are The Latest Trends In Customer Service Operations Software Read More »

Customer Engagement Software

Why Customer Engagement Software Is The Most Trending Thing Now

“The next 10 years will generate an order of magnitude more change than we have seen in the last 10 years.” – Brian Hopkins, Ted Schadler and James McCormick. Authors of Forrester’s Report, “The Insights-Driven Business” A few decades ago, the world of customer engagement was very different. A brand would just broadcast a message …

Why Customer Engagement Software Is The Most Trending Thing Now Read More »

Customer engagement software

An Effective Customer Engagement Plan – Where Do I Begin?

96% of unhappy customers don’t complain, however 91% of those will simply leave and never come back. – 1Financial Training Services A mistake that many businesses make is to assume that all is well if their customer support hotline is not ringing off the hook. Not hearing from disgruntled customers does not mean they are …

An Effective Customer Engagement Plan – Where Do I Begin? Read More »

Customer engagement software

5 Ways Customer Engagement Can Benefit Your Business

Are you wondering what all the hype about “customer engagement” is? You are not alone! We have already defined what customer engagement is in our previous blog post and also touched slightly on how it is beneficial. In this article, we are going to dive deeper and explain how customer engagement can actually benefit your …

5 Ways Customer Engagement Can Benefit Your Business Read More »

The 7 Steps Needed For Putting Customer Engagement Into Action

Do you have your customer engagement plan in place? If you haven’t, our guide on creating an effective customer engagement plan will help you. If you’ve got your plan in place, though, it is time to take it off the drawing board and put it into action. Successful customer engagement takes a bit of more …

The 7 Steps Needed For Putting Customer Engagement Into Action Read More »

Customer engagement

A Quick Introduction to Customer Engagement

“Customers are transitioning to communicating and buying through digital channels.” – Gartner, 2013 Survey This statement by Gartner highlights a hard reality of today’s customer behavior. Customer loyalty is no more dependent simply on “customer satisfaction”, as it was believed a decade ago. With the popularity of the Internet and social media channels, customers are …

A Quick Introduction to Customer Engagement Read More »