Dive in deeper to explore Asista detailed pricing plans. See what you actually get with each plan.

Detailed Pricing Comparison

Features ListHelpdesk LITE

599

per full agent per month
billed annually

Helpdesk PLUS

1599

per full agent per month
billed annually

ESM LITE

999

per full agent per month
billed annually

ESM PLUS

2099

per full agent per month
billed annually

Helpdesk Operations
Portal Customisation
Multiple Support Team
Customizable Skill Level and Team Mapping
Single or Multiple (Cross) Team Supervisor
Unique Helpdesk Role
Manager Role
Public and Private Notes in tickets
Activity Log
Field Service AgentAdd OnAdd OnAdd OnAdd On
Private Domain with SSL(One Domain)Add OnAdd OnAdd OnAdd On
Support Channels
Web and Widget
Email
Facebook
Twitter
Mobile App - Android and iOS
Additional Channel (Email Or Social Channel)Add OnAdd OnAdd OnAdd On
Ticket Management
Custom Ticket Fields
Custom Ticket Form
Custom States
Mutiple and Controlled State Views
Custom Ticket Category
Automation
Incoming Ticket Automation
Event Triggered Automation
Skills-based Ticket routing
Multiple Business Process Workflow (Department Automation)
Time Triggered Automation
Self Service
Public KB
Private KB
Answer Bot - AI Based Add OnAdd OnAdd OnAdd On
Coming Soon: Multi-Functional Bot - AI Based Add OnAdd OnAdd OnAdd On
Basic Assets / Items
Basic Items Based TicketingAdd OnAdd OnAdd OnAdd On
Basic Items Import / ExportAdd OnAdd OnAdd OnAdd On
Basic Items - Category / Type based TicketingAdd OnAdd OnAdd OnAdd On
Basic Items - Custom FieldsAdd OnAdd OnAdd OnAdd On
Product Based
Product Based TicketingAdd OnAdd OnAdd OnAdd On
Product Category Based TicketingAdd OnAdd OnAdd OnAdd On
Product Specific WorkflowAdd OnAdd OnAdd OnAdd On
Product Custom FieldsAdd OnAdd OnAdd OnAdd On
SLA
Rule Based SLA Automations - New Ticket and Event Triggered
SLA Reminders
Escalation (Emails & Ticket Assignment) on SLA Violation
Company, Location, Items Based SLA
Multiple SLA Policies
Multiple Business Hours
Notification
Configurable Notification
Customisable Notification Templates
Rule Based Notification
App Integration
SDK for Android
SDK for iOS
Connect to 3rd Party Application using WebHook
Connect 3rd Party Application with Asista using App Integration
Service Management Features
Service Catalog Management
Service Request Managenment
Multiple Catalogs
Customizable Workflows for Catalog/Category/Item
Custom Images for Catalog, Category and Item
Multiple Categories for Multiple Workflows
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