Streamline Support, Elevate Satisfaction: Unleashing the Power of Automation in Customer Service

In2IT EBS managed their clients’ requests using traditional email-based communication, which were to difficult to track, assign to respective consultant groups and audit for SLAs. In2IT EBS needed a solution to manage their customer support efficiently, and Asista was a perfect fit for them.

With Asista’s versatile and modular design, In2IT EBS could meet all their requirements, from simple standard customer features to complex business rules such as automatic assignment based on skills and time tracking.