Dear Customer,
Greetings from Team Asista!
As part of our continued initiatives for service enhancement, Asista is pleased to announce the launch of our much-awaited, fresh and fully revamped Agent Interface (UI).
Our New Agent UI makes life simpler for agents, supervisors with easier navigation and improved User Experience (UX) and filters.
If you’ve been a part of team Asista for a while, you will love the fresh feel of Agent UI. At anytime click “Tour” from Menu for screen guidance.
In a nutshell, here’s what’s new with our upcoming Agent UI:
- Easy-to-Navigate different parts of screens.
- Quick on-the fly change for Ticket State and Priority .
- Quick Edit option in the ticket list for each ticket.
- Better Filter and Sorting.
- Ticket list enriched with more useful information like Agents working on the ticket.
- Enhanced Ticket detail screen with additional information tabs for Ticket, Customer and Asset.
- Improved Advanced Search.
- Improved Reports screen.
Asista is geared towards enhancing user experience and simplifying interface, while continuing to give you access to unmatched, powerful features.
We are listening for your feedback https://support.asista.com
Stay tuned to get started!
Team
Asista